Tomorrowland Winter

These terms and conditions apply to your ticket purchase, please read them carefully

General Terms and Conditions

<h2>General Terms &amp; Conditions Tomorrowland Winter 2026</h2>These general terms and conditions apply to the purchase by the Customer of Festival Products and/or Services via the Official Sales Channels and to the use of these Festival Products and/or Services by the Festival Visitor (as defined herein). Depending on the Festival Products and/or Services you purchase, specific conditions may apply to your purchase in addition to these terms. In such case, you will be informed as soon as possible during the purchase process and will be asked to read and approve these conditions before finalizing your purchase.

1. Definitions

<h3>1. DEFINITIONS</h3>a)        Add-On: a Tomorrowland Winter Add-On represents an additional purchase (e.g. ski material provider, locker provider, shuttle provider, wellness and other service/activities providers active on or around the Festival premises) made with the Festival Organizer or an independent third party through the platform of the Festival Organizer (in such case the latter is acting in the name and on behalf of the independent third party). Add-Ons are also offered for sale by Sunweb.b)        Agreement: the agreement between the Customer and the Official Sales Channel (as applicable) for the purchase and use of Festival Products and/or Services. Such agreement consists of the Conditions, the purchase confirmation and all other provisions annexed or referred to in these Conditions and/or the purchase confirmation and the general terms and conditions of Sunweb, See Tickets and/or the Travel Partner (as applicable). c)        Cashless Account: the online account that the Festival Visitor may create via its Tomorrowland Account with the relevant provider for the purpose of purchasing Pearls, which is subject to the specific conditions set out in Annex 3.d)        Conditions: the present general terms and conditions, including its annexes.e)        Consumer: the natural person who does not act for the purposes relating to his or her commercial, business, craft or professional activity.f)           Customer, You, Your, Main Buyer: the Consumer, the legal entity or the actual association who enters into the Agreement for the purchase and use of the Festival Products and/or Services as provided for herein. g)         Exchange Desk: The only official point of resale for admission tickets for the Festival purchased directly from the Festival Organizer (via the See Tickets platform), operational for a limited period of time, as specified on the Tomorrowland Winter website, and accessible via the Main Buyer&#039;s Tomorrowland Account. The Festival Organizer may decide upon its sole discretion to open or not open such Exchange Desk. The Exchange Desk is not applicable to Festival Travel Packages and/or Hospitality Packages. h)        Festival: the 2026 edition of the electronic dance music festival known as “Tomorrowland Winter”, currently held in Alpe d’Huez, France, taking place from March 21 up to March 28, 2026.i)            Festival Organizer: TL Winter bv, a limited liability company duly existing and organized under the laws of Belgium, with registered offices at Kattendijkdok-Westkaai 12, 2000 Antwerp, Belgium, and VAT number BE 0695.403.787, the Organizer and producer of the Festival. j)            Festival Travel Package: the various packages offered for sale by Sunweb and the Travel Partner, including (depending on the specific package) Festival admission ticket, lift&amp;ski pass, lodging, flights and transport.k)         Festival Products and/or Services: the products and/or services relating to the Festival, as offered to and purchased by the Customer via the Official Sales Channels, meaning (i) the Festival Organizer for the purchase of Festival admission tickets (and lift&amp;ski passes) and (ii) Sunweb or the Travel Partner for the purchase of Festival Travel Packages. Festival Products and/or Services always include a Festival admission ticket. Add-Ons can be added to such purchase and vary per Official Sales Channel, subject to the Specific Terms and Conditions set forth in Annex 4.l)           Festival Visitor: The natural person who visits the Festival and thereto holds a valid authorization, e.g. registered Tomorrowland Winter Bracelet in his/her name (as determined herein) and ultimately uses the Festival Products and/or Services under the Agreement through the purchase made by the Main Buyer (e.g. the employees or customers of B2B Customers or the natural persons who purchase a Festival ticket in their own name and for their own account). m)    Force Majeure: Any of the following events the occurrence of which makes performance of obligations (excluding payment obligations) under the Agreement and/or the Festival impossible, impracticable or unsafe: an act of God (including without limitation avalanches and natural disasters), inevitable accident, fire, strike or other labor dispute, war or threat of war, act of public enemy, act of terrorism or threats thereof, riot or civil commotion, national state of emergency, enactment, rule, order or act of any government or governmental instrumentality, failure of technical facilities, epidemic (including a health epidemic), pandemic (including a health pandemic), interruption in, or substantial delay of necessary transportation services, or any event or condition beyond a party’s reasonable control, as applicable. Inclement weather shall, in principle, not be deemed Force Majeure, provided however that should such weather conditions be severe or threatening enough to render a declaration by the applicable public authorities that conditions threaten public safety, then such weather condition shall be deemed Force Majeure hereunder.n)        Hospitality Packages: the Festival Products and/or Services which are offered as “Packages”; “Comfort Packages” and “Exclusive Packages” and to which specific conditions, as mentioned through the corresponding Official Sales Channels, apply.o)        Official Sales Channel: the official channels for the sale of Festival Products and/or Services of the Festival Organizer, Sunweb and the Travel Partners. The Festival Products and/or Services offered via the Festival Organizer are processed via the Festival Organizer’s service provider See Tickets.p)        Pearls: the official currency of the Festival. Pearls can be purchased through the Cashless Account and at the Festival and loaded onto the Tomorrowland Bracelet. The purchase and use of Pearls are subject to the specific conditions set out in Annex 3. q)        See Tickets: See Tickets B.V. operates an online platform for tickets sales and access management and is engaged by the Festival Organizer as a supplier to make its platform available for the Festival Organizer to enter into an Agreement with the Consumer for the sale of certain Festival Products and Services as mentioned herein. r)          Sunweb: Sunweb Group GmbH, a travel organization and ski tour operator offering various holidays around the world. Sunweb is the exclusive partner of the Festival Organizer for the sale of Festival Travel Packages via its Belgian branch www.sunweb.be. s)         Ticket Refund Fee: if an admission ticket for the Festival purchased from the Festival Organizer (via the See Tickets platform) is refunded after purchase, according to the refund provisions stated here, a Ticket Refund Fee will be charged for each refunded admission ticket and thus deducted from the refund amount. The Ticket Refund Fee depends on the type of admission ticket, as well as the date on which the admission ticket is cancelled and will be announced on <a href="http://www.winter.tomorrowland.com/">www.winter.tomorrowland.com</a> before the official start of ticket sales for the Festival.t)    Tomorrowland Account: the online account individuals can create on <a href="https://my.tomorrowland.com/home">https://my.tomorrowland.com/</a> and through which one can pre-register (to the extent pre-registrations are organized by the Festival Organizer) for the sale of Festival Products and/or Services and stay up to date on all Tomorrowland related news. u)        Tomorrowland Winter Bracelet:  the Festival Visitor can only access the Festival and consume his/her lift &amp; ski pass and purchased Pearls via a personalized and activated bracelet.v)         Travel Partner: the official Tomorrowland Winter travel partners expressly listed on <a href="http://www.winter.tomorrowland.com/">www.winter.tomorrowland.com</a> who offer Festival Travel Packages via their own sales channels combined with a travel service within the meaning of the EU Package Travel Directive.w)      Treasure Case: the case holding the Tomorrowland Winter Bracelet, which can be bought by Customer in line with these Conditions.

2. Scope of the Conditions

<h3>2. SCOPE OF THE CONDITIONS</h3>2.1       The annexes attached hereto form an integral part of these Conditions. The Customer is requested to accept these Conditions during the purchase process and at the latest upon entering into an Agreement via the Official Sales Channels. You can always consult the most recent version of the Conditions on our website <a href="https://www.winter.tomorrowland.com">www.winter.tomorrowland.com</a> or on request from the Festival’s customer service by writing to <a href="mailto:info@tomorrowlandwinter.com">info@tomorrowlandwinter.com</a>.Before You participate in the Festival and regardless of the Official Sales Channel where You made Your purchase, You will be required to read, accept and comply with these Conditions in full, in the absence of which the Festival Organizer reserves the right to deny Your access to the Festival.2.2       Should You not only purchase Festival Products and/or Services for yourself but also for others, we remind you that You are and remain solely responsible for providing such people with the present Conditions and any other terms and conditions which may apply to Your purchase (including those mentioned under Article 2.3 below) and obtaining their consent with such terms prior to Your purchase. For the avoidance of doubt, insofar and to the extent that a direct relationship between the Festival Organizer and any of the said persons would be established in the course of the execution of the Agreement (e.g. in the context of the creation of a Tomorrowland Account or the purchase of Pearls and Add-Ons), these other Festival Visitors will be asked to read and accept the relevant terms and conditions and privacy policies of the Festival Organizer.2.3       When You purchase Festival Products and/or Services via Sunweb or a Travel Partner, these parties (and not the Festival Organizer) qualify as your contracting party. You will enter into an Agreement with them and You will be subject to their own terms and conditions of sale. To this end, Sunweb or the Travel Partner (as applicable) shall remain solely responsible for providing you with a copy of the applicable terms and conditions (including these Conditions) during the purchase process and no later than at the conclusion of the Agreement between them and You. Sunweb or the Travel Partner, as applicable, will be required to also obtain Your approval of these Conditions. The terms and conditions of Subweb or the Travel Partner, as applicable, prevail over these Conditions in case of conflict. You are required to contact Sunweb or the Travel Partner, as applicable, for all matters relating to the performance of Your Agreement with Sunweb or the Travel Partner, as applicable. The Festival Organizer is exempt from any contractual responsiblity and/or liability towards You.

3. Festival Products and/or Services: General Provisions

<h3>3. FESTIVAL PRODUCTS AND/OR SERVICES: GENERAL PROVISIONS</h3>3.1       No right of withdrawal3.1.1    The right of withdrawal is expressly excluded on the basis of article VI.53, 12° of the Belgian Code on Economic Law (“Wetboek Economisch Recht – Code de Droit Economique”). This means that You do not have a cooling-off period of fourteen (14) days to cancel / return the Festival Products and/or Services You have purchased online.3.2       Age requirement3.2.1    The minimum age for access to the Festival is eighteen (18) years. There will be no exception to this rule, not even if the person concerned is accompanied by a parent, guardian and/or other adult. The Festival Organizer will deny admission to the Festival if, e.g. as a result of the identity control mentioned hereunder, the Festival Visitor hasn’t reached such age at the latest upon the start of the Festival.3.3       Official Sales Channels3.3.1    Festival Products and/or Services can only be purchased via the Official Sales Channels.3.3.2    Festival Products and/or Services that are obtained in a different manner (either through a different sales channel, or by evading, in any way, the procedure prescribed in the pre-registration link that provides access to the online ticket shop, as applicable) will not be considered valid by the Festival Organizer and the Festival Organizer reserves the right to deny the holder of such admission ticket access to the Festival and/or the use of Festival Products and/or Services.3.4       Tomorrowland account and Pre-RegistrationGeneral3.4.1    Unless otherwise indicated by the Festival Organizer, Festival Products and/or Services can only be sold to those who have a Tomorrowland Account, which can be created on <a href="https://my.tomorrowland.com/home">https://my.tomorrowland.com</a>.  The Festival Organizer in any event recommends creating a Tomorrowland Account.3.4.2    When creating a Tomorrowland Account, you will be asked to read and accept the Festival Organizer’s terms and conditions and Privacy Policy for the Tomorrowland Account. In the Tomorrowland Account the country of residence, nationality and age will be registered.3.4.3     The Festival Organizer reserves the right to cancel and offer for sale again admission tickets for the Festival that do not comply with the provisions of this article 3. In such case, the purchase price for the ticket(s) in question will be refunded to the Main Buyer (and only to the Main Buyer) after deduction of the Ticket Refund Fee and any refund of the Treasure Case Fee, as applicable, and always subject to the cancellation provisions set out in this Agreement.3.4.4     The Festival Organizer reserves the right to cancel Your purchase for technical reasons (e.g. if existing quotas are exceeded).Pre-Registration3.4.5    The Festival Organizer reserves the right to organize pre-registrations for the Festival.3.4.6    To the extent applicable, only a Tomorrowland Account can give access to Festival Pre-Registration. The Festival Organizer will inform the account holders about the start of pre-registrations via the Tomorrowland Account and the contact details provided during the account registration. Automated pre-registrations are not permitted.3.4.7    To the extent applicable and as soon as the official sale of Festival Products and/or Services starts, the account holder will be able to access the online ticket shop of See Tickets and Sunweb via an automated link in the Tomorrowland Account. The Festival Organizer will operate a fair queuing system so that – to the extent possible – each person who gains access to the online ticket shop has the opportunity to purchase tickets. Only one place in the queue will be allocated per Tomorrowland Account. Purchased tickets and bracelets are not exchangeable for another type of ticket/package.3.5     Festival admission ticket3.5.1    Your purchase of Festival Products and/or Services, regardless of the Official Sales Channels, always includes the purchase of a Festival admission ticket.Your purchase with the Festival Organizer can only be processed when You pay the price for the Festival admission tickets (and other Festival Products and/or Services) included in Your order. After Your online purchase and payment are complete, You will receive a confirmation e-mail.3.5.2     If You have purchased a festival admission ticket, entrance to the Festival is provided via the Tomorrowland Winter Bracelet. The festival admission ticket is valid only for the day(s), time and place for which they are purchased and are not subject to exchange or return.ATTENTION: The purchase confirmation e-mail nor the voucher issued grant access to the Festival.  Access to the Festival requires a Tomorrowland Winter Bracelet, in the absence of which the Festival Organizer has the right to deny access.Personalization3.5.2    Each Festival admission ticket must be personalized by entering the Festival Visitor’s name, e-mail address and nationality. The Festival Visitor can be You and/or other people you purchase tickets for. 3.5.3    Unless otherwise stated by the Festival Organizer, this personalization of the Festival admittance ticket must take place during the time period stated in the ticket confirmation e-mail sent to You. After this period, the personalization is final and the provided personal data can no longer be changed.Should you buy a Festival admittance ticket not only for yourself but also for others (your “Guests”) You are and remain solely responsible for obtaining - as far as required by law – these people’s permission to provide their personal data to the Festival Organizer as part of the personalization of such ticket as mentioned herein. The provisions of article 2.2. equally apply.The Festival Organizer reserves the right to cancel Festival admittance tickets that do not comply with the provisions of this Article and offer them for sale again. In that event, the purchase price for the relevant ticket(s) will be refunded to You (and only you) after deduction of a cancellation fee of EUR 10 per cancelled ticket.3.6       Tomorrowland Winter BraceletGeneral3.6.1    For each purchased and personalized Festival admittance ticket, the Festival Organizer will provide You with a Tomorrowland Winter Bracelet which must be registered before access to the Festival can be granted to the Festival Visitor. A Tomorrowland Winter Bracelet is personal and can only give one (1) person access to the Festival.3.6.2    The Festival Organizer will provide You with Your Tomorrowland Winter Bracelets at the location of the festival.3.6.3    You will, upon availability, be able to buy a Treasure Case as an Add-On. In that case the Treasure Case will be sent (by default) to the delivery address mentioned in Your Tomorrowland Account unless You indicate otherwise during the purchase process. You can only enter one (1) delivery address for Your purchase. It is not possible to change the delivery addresses for Your Tomorrowland Winter Treasure Case after You have completed Your purchase.3.6.4    The Festival Organizer will not provide a Treasure Case in case the Tomorrowland Winter Bracelet would be picked up at the FestivalFestival access and identity check3.6.5    Only a legitimate and registered Tomorrowland Winter Bracelet can grant the Festival Visitor access to the Festival premises. One must always be in possession of a valid Tomorrowland Winter Bracelet registered in his/her name to be granted access to the Festival. You enter the Festival premises at your own risk.3.6.6    All Tomorrowland Winter Bracelets will be scanned and validated upon entering the Festival premises.3.6.7    The Festival Organizer reserves the right to verify (or to have verified by appointed representatives) the identity of everyone entering the Festival premises. If one cannot identify him/herself or the name on the Tomorrowland Winter Bracelet does not match the identity of the Festival Visitor provided in the proof of identity, the Festival Visitor will be refused admission to the Festival. A valid proof of identity can be a valid non-expired identity card, passport or driving license. The name on the proof of identity must be the same as the name in which the Tomorrowland Winter Bracelet is registered. Copies of identity papers are not accepted.3.6.8    A denied admission in accordance with these Conditions does not entitle anyone to a refund.Other services3.6.9    The Tomorrowland Winter Bracelet not only serves as an admission ticket to the Festival. Purchased lift &amp; ski pass and Pearls are also uploaded on this bracelet. The Festival Visitor is required to scan his/her Tomorrowland Winter Bracelet to enter the Festival premises and access/use the lift &amp; ski pass and purchased Pearls.Loss or theft of Your Tomorrowland Winter Bracelet3.6.10 You are solely responsible for the loss or theft of Your Tomorrowland Winter Bracelet after it has been delivered to You by the Festival Organizer (in conformity with Article 3.6.2 of these Conditions).3.6.11 If, for any reason whatsoever that is beyond the Festival Organizer’s reasonable control the Treasure Case with the Tomorrowland Winter Bracelet cannot be delivered to the indicated address (including errors in the personal data You provide during the registration and purchase procedure, or because the postage parcel with the Treasure Case holding your Tomorrowland Winter Bracelet cannot be delivered by the postal services in the country of destination), You must contact the Festival Organizer so that the Festival Organizer can arrange for Your collection of the Tomorrowland Winter Bracelet at the Bracelet Pick-Up Desk at the Festival. Only You as the Customer and purchaser of the Tomorrowland Winter Bracelet can pick up these bracelets, not Your Guest/the Festival Visitor. A Tomorrowland Winter Bracelet must always be activated before it can grant the Festival Visitor access to the Festival and provide the services as mentioned herein.3.6.12 In case of loss or theft under Article 3.6.10 the Festival Organizer will never be required to provide You with a new Treasure Case and/or Tomorrowland Winter Bracelet. No refund can be claimed either.

4. Cancellations and refunds

<h3>4. CANCELLATIONS AND REFUNDS</h3>For purchases from the Festival Organizer (via the See Tickets platform), cancellations and refunds can only be processed as provided here.For purchases from Sunweb or a Travel Partner, the cancellation and refund policy is governed solely by Sunweb’s or the Travel Partner&#039;s terms and conditions. The Festival Organizer bears no liability whatsoever.

5. Image rights

<h3>5. IMAGE RIGHTS</h3>5.1          By entering the Festival each person gives his or her express consent to the fact that he or she may be photographed and filmed (“Recording”) and that these Recordings may be stored and distributed. This includes any film, photography, audio and/or audiovisual transmission or recording.5.2          Therefore, when purchasing Festival Products and/or Services and/or attending the Festival, You agree to, authorize and grant the right to use of Your image, name and voice as part of the Recordings, free of charge and without limitation, and without characterizing misuse of image or any other violation of rights, considering the fact that the Festival may be filmed, recorded or photographed, at the Festival Organizer’s discretion, for subsequent publication, transmission, retransmission, reproduction or distribution on TV, VOD, cinema, radio, internet, streaming, advertising or any other means of communication, DVD and home-video production by the Festival Organizer or by third parties, at the Festival Organizer’s discretion.5.3          The Festival Organizer may also use these Recordings to promote and report about Tomorrowland Winter, with the aim of ensuring the security of the Festival and/or provide them to the authorities for the purpose of investigating illegal activities and as a means of identifying, tracking and facilitating sanctioning those responsible.

6. Liability

<h3>6. LIABILITY</h3>6.1       Liability of the Customer and Festival VisitorRefused admission   6.1.1    Who fails to comply with these Conditions can immediately be refused admission to or be removed from the Festival premises. No refund will be granted unless when mentioned otherwise herein.6.1.2    The Festival Organizer reserves the right to refuse admission for multiple editions of the Festival or any other events organized by the Festival Organizer and its affiliated companies depending on the nature of the failure to comply with these Conditions (e.g. when you sell drugs on the Festival, bracelet fraud, etc.).ProsecutionThe Festival Organizer reserves the right to prosecute any holder of forged Festival tickets and Festival bracelets and any person who fails to comply with these Conditions.6.2       Liability of the Festival OrganizerDirect damages6.2.1    The Festival Organizer is only liable for the damages that are directly and solely caused by a wrongful act on the part of the Festival Organizer. Excluded from compensation are (i) damage/losses due to Force Majeure, (ii) consequential damages and (iii) damages caused by misconduct, recklessness or serious shortcoming of the damage suffering party. 6.2.2    Ski racks will be available outside the Festival premises. The Festival Organizer is not responsible for any damage to or loss of ski equipment. The Festival Visitor is advised not to leave ski equipment unattended. Cancellation, relocation or postponement of the Festival6.2.3    The Festival Organizer may cancel, relocate or postpone the Festival for any reason including Force Majeure. You have the right to compensation of your Ticket value in accordance with the applicable law. No further (direct or indirect) damages can be claimed.In the event the purchase of the Festival Products and/or Services constitutes part of a larger collaboration agreement with regard to the Festival, the terms and conditions with regard to cancellation and/or postponement of the Festival under that agreement shall prevail over the cancellation and postponement provisions in these Conditions.

7. Rights reserved to the Festival Organizer

<h3>7.       RIGHTS RESERVED TO THE FESTIVAL ORGANIZER</h3>For security reasons, situations of unforeseeable circumstances, Force Majeure, or another demonstrable compelling reason, the Festival Organizer reserves the right to:·      cancel or postpone the Festival, either partly or entirely ;·      interrupt or stop the Festival;·      inspect any vehicle at any time;·      temporarily keep Festival Visitors on the Festival site;·      completely or partly evacuate the Festival site;·      deny access to the Festival site, regardless of possession of a valid admission ticket;·      change the Festival’s program or schedule;·      make changes to parking lots, schedules, musical attractions and/or any other content of the Festival Products and/or Services.

8. Festival Products and/or Services purchased with the Festival Organizer

<h3>8. FESTIVAL PRODUCTS AND/OR SERVICES PURCHASED WITH THE FESTIVAL ORGANIZER</h3>8.1       See Tickets platform8.1.1    Festival Products and Services can be bought directly from the Festival Organizer, via a Tomorrowland Account (except for Add-Ons, which can be purchased without such account) and through the See Tickets platform. A purchase can only be processed after the related purchase price has been paid in full.8.1.2    The Conditions and Privacy Policy of the Festival Organizer and the general terms and conditions and privacy policy of See Tickets are made available in full text and must be accepted before making a purchase.8.2       Pearls5.2.1    Pearls can be purchased via a Tomorrowland Account and at the Festival and loaded onto a Tomorrowland Winter Bracelet. The purchase and use of Pearls are subject to the Specific Terms and Conditions for Cashless Payments set forth in Annex 3, which are made available in full text and must be accepted before making an online top-up purchase. The Terms and Conditions for Cashless Payments will also be made available at the Festival top-ups. Who purchases his/her first Pearls via such Festival top-up will be deemed to have accepted such Terms and Conditions.8.3          InvoicesCustomers and Festival Visitors accept that no detailed invoices regarding individual spendings made at the Festival and/or regarding Festival Products and/or Services can be created and/or received, and this irrespective of the payment method.

9. Festival Products and/or Services purchased with Sunweb

<h3>9.         FESTIVAL PRODUCTS AND/OR SERVICES PURCHASED WITH SUNWEB</h3>9.1       General9.1.1    Sunweb is the Festival Organizer’s exclusive partner for the sale of Festival Travel Packages. You can also buy Add-Ons with Sunweb. These Add-Ons are only offered for sale by Sunweb and include for example (depending on the seasonal offer) the following: travel insurance, bedlinen, towels and shuttles.9.1.2    When You purchase Festival Products and/or Services via Sunweb, it is Sunweb (and not the Festival Organizer) who qualifies as your contracting party. You enter into an Agreement with them and are subject to their own terms and conditions for the purchase made. To this end, Sunweb is and will remain solely responsible for providing You with a copy of the applicable terms and conditions (including these Conditions) during the purchase process and no later than at the conclusion of the Agreement between them and You. Note that those terms prevail over these Conditions in case of conflict or ambiguity. The Festival Organizer is exempt from any contractual liability towards You.9.1.3    The combination of travel services offered to You by Sunweb is a package travel within the meaning of the Directive (EU) 2015/2302. In the event of any conflict between the provisions of the terms and conditions of Sunweb and the Directive, the Directive shall prevail.

10. Festival Products and/or Services purchased with a Travel Partner

<h3>10.         FESTIVAL PRODUCTS AND/OR SERVICES PURCHASED WITH A TRAVEL PARTNER</h3>10.1       When You purchase Festival Products and/or Services via a Travel Partner, the Travel Partner (and not the Festival Organizer) qualifies as your contracting party. You enter into an Agreement with them and are subject to their own terms and conditions for the purchase made. To this end, Sunweb or the Travel Partner (as applicable) are and remain solely responsible for providing you with a copy of the applicable terms and conditions (including these Conditions) during the purchase process and no later than at the conclusion of the Agreement between them and You. Note that those terms prevail over these Conditions in case of conflict or ambiguity. The Festival Organizer is exempt from any contractual liability towards You.10.2       The combination of travel services offered to You by the Travel Partner is a package travel within the meaning of the Directive (EU) 2015/2302. In the event of any conflict between the provisions of the terms and conditions of the Travel Partner and the Directive, the Directive shall prevail.

11. Privacy

<h3>11          PRIVACY</h3>11.1       When purchasing and/or using the Festival Products and/or Services, personal data is processed according to the Privacy Policy of the EventOrganizer, available on www.tomorrowland.com11.2       When making your purchase via Sunweb or a Travel Partner, You are also subject to their privacy policy. The Festival Organizer has no control over the information You place there and how it is processed, nor are we responsible for it. It is up to you to handle this information wisely and to read the privacy policies of these third parties carefully.

12. Applicable Law and Competent Court

<h3>12          APPLICABLE LAW AND COMPETENT COURT</h3>12.1       These Conditions are governed solely by Belgian law, and no effect shall be given to any other rules on the conflict of laws. 12.2       All disputes will be adjudicated by the competent court in Antwerp to the exclusion of all other courts. However, the Festival Organizer remains entitled to submit a claim to the court that would have jurisdiction pursuant to the statutory rules of jurisdiction.12.3       The Festival Organizer hereby informs You about the existence of the European Union’s “Online Dispute Resolution” platform. A request for out-of-court dispute resolution in respect of purchases You have made online can be requested via <a href="http://ec.europa.eu/odr.">http://ec.europa.eu/odr.</a>

13. Miscellaneous

<h3>13.       MISCELLANEOUS</h3>13.1     If any provision in these Conditions, or any part thereof is, or is declared, invalid or unenforceable, the other provisions of these Conditions or the remaining part of that provision will remain in full force and this provision will be automatically replaced (by operation of law) by a valid provision that corresponds to the purport of the invalid provision as much as possible

ANNEX 1: Festival Admission

<h2>ANNEX 1: Festival Admission</h2><h3>1.         Festival opening hours</h3>1.1       The Festival opening hours are as follows (subject to change):Saturday March 21, 2026:                                        12:00 – 00:00Sunday March 22, 2026:                                           12:00 – 00:00Monday March 23, 2026:                                          12:00 – 00:00Tuesday March 24, 2026:                                          12:00 – 01:30Wednesday March 25, 2026:                                    12:00 – 01:30Thursday March 26, 2026:                                         12:00 – 01:30Friday March 27, 2026:                                             12:00 – 01:30Saturday March 28, 2026:                                         Closed1.2       The artist line-up will determine the accessibility of the number of stages and the opening hours of each stage. Outside the opening hours of a stage, the stage area will not be accessible to the public.1.3       With a validated Tomorrowland Winter Bracelet, the Festival Visitor can check in and access the Festival premises until 23:30. If he/she exits the Festival premises after 23:30, re-entry on that same day is not possible for security reasons. The Festival admission ticket and Tomorrowland Winter Bracelet will not be reactivated until the next Festival day.<h3>2.         Festival program</h3>2.1       The Festival Organizer may find itself forced by compelling reasons (e.g. weather circumstances, safety, artist cancellations) to change or alter the Festival program and close Festival stages. In this event, the Festival admission ticket will remain valid and no admission tickets will be refunded or exchanged.

ANNEX 2: House Rules Tomorrowland Winter 2026

ANNEX 3: Cashless Payments

<h2>ANNEX 3: Cashless Payments</h2>The Tomorrowland Winter is a cashless festival. When purchasing Pearls for the Festival with the Festival Organizer, you must expressly agree to the present Specific Terms and Conditions – Cashless Payments of the Festival Organizer (“Specific Terms and Conditions”). If you do not agree to such terms, you will not be able to purchase Pearls for the Festival.Terms not described in these Specific Terms and Conditions shall have the meaning ascribed to them in the Conditions (available here – <a href="http://www.winter.tomorrowland.com/">www.winter.tomorrowland.com</a>) which also apply to your purchase. In case of conflict, the present Specific Terms and Conditions always prevail.The present Specific Terms and Conditions for cashless payments will also be made available at the cashless Top-Ups at the Festival. Anyone purchasing his/her first Pearls through such Top Up points at the Festival will be deemed to have accepted these terms and conditions for cashless payments.Please read these Specific Terms and Conditions carefully before completing your purchase.<h3>1.         CASHLESS - GENERAL</h3>1.1       “Cashless payments” are the payment method used at the Festival. The Festival Organizer reserves the right to allow other payment methods, such as cash payments and/or payments via other electronic devices.1.2       “Pearl” is the official currency at the Festival. Festival Visitors can purchase “Pearls” via the Tomorrowland Winter Cashless system by an online top-up transaction through the Tomorrowland Account or a top-up at the Festival. Pearls will then be activated on the Tomorrowland Winter Bracelet. The value of one (1) Pearl will be communicated to the Festival Visitor (on www.tomorrowland.com and the Tomorrowland Account) as soon as Pearls can be purchased. 1.3       The Festival Organizer cannot be held liable if the cashless system does not work, does not work without defects or only works in part during Tomorrowland Winter. In that event, the Festival Organizer will provide a back-up scenario for Festival Visitors, e.g. via the provision of payment tokens. 1.4          The Festival Organizer will not provide any detailed invoices regarding individual spendings made at the Festival through cashless payments.<h3>2.         CASHLESS - TRANSACTION DISPUTES</h3>2.1       Top-up transactions2.1.1    All issues related to online top-up transactions must be reported immediately to <a href="mailto:cashless@tomorrowlandwinter.com">cashless@tomorrowlandwinter.com</a>. Complaints related to online transactions will be accepted up to three months after the end of the Festival. Festival Visitors are asked to include the necessary supporting documentation when they communicate with the Festival Organizer about such issues.2.1.2    Festival Visitors must report issues regarding top-up transactions made at the Festival to both a Cashless Customer Service point at the Festival and e-mail these to <a href="mailto:cashless@tomorrowlandwinter.com">cashless@tomorrowlandwinter.com</a>. The Festival Organizer reserves the right to reject complaints if neither proof nor documentation regarding the dispute have been submitted. Festival Visitors can track top-up transactions in their Tomorrowland Account. Considering there might be a delay in the processing of the Top Up Transactions made during the Festival (offline), the update of the information in your Cashless Account can also be delayed.2.2       Other transactionsAll other transaction issues must be reported to the Cashless Customer Service point at Tomorrowland Winter as soon as possible.2.3       Support in the case of loss or theft of the value support2.3.1    The Festival Organizer cannot be held liable for theft of loss of the cashless support (Tomorrowland Winter Bracelet or Cashless Card) onto which the “Pearls” are topped-up after such support has been delivered to the Festival Visitor.2.3.2    In the event of loss or theft, Festival Visitors can deactivate their cashless support via their Tomorrowland Account or by visiting a Cashless Customer Service point at the Festival.2.4       Refunds2.4.1    With the exception of the Bonus Pearls (i.e. Pearls loaded by the Festival Organizer for free because of the purchase of a certain volume of Pearls) and Pearls pre-loaded by the Festival Organizer, cashless Pearls can only be refunded after the Festival. As a result, the Festival Organizer will not refund any Pearls during the Festival (even if a Festival Visitor is denied admission to the Festival).2.4.2    All refunds are subject to a refund fee, which will be made available to the Festival Visitor (on www.tomorrowland.com and the Tomorrowland Account) as soon as Pearls can be purchased.  Bonus Pearls and Pearls preloaded by the Festival Organizer cannot be used for payment of the refund fee.Automatic refunds2.4.3    All online top-ups or transactions through the website are subject to automatic refunds if implemented by international brands. The international brands are: Bancontact, iDeal, VISA and Mastercard. The Festival Organizer reserves the right to add or remove payment methods if necessary. This clause does not apply in case the online top-up is lower than the onsite top-ups. In that case the manual refund procedure applies.2.4.4    The Festival Organizer will strive to initiate automatic refunds within a period of 15 days following the end of the Festival. That timeframe is subject to possible delays that are beyond the Festival Organizer’s control. The refunds will be paid using the same method as the one used for the online top-up. The time at which the payment is visible on the proof of the electronic payment method depends on the currency, the country and the required processing time where the payment processor is based.2.4.5    Refunds that qualify for an automatic refund are executed automatically. The Festival Organizer is not able to manually block certain payments, nor is the Festival Organizer authorized to change the payment method of the refund.Manual refunds2.4.6    Manual refunds may be applied to all amounts that are topped-up on the cashless support system during and at the Festival. 2.4.7    Manual refunds may be requested until April 10, 2026, 23:59 CET. No requests for a refund submitted after this date will be taken into account. Festival Visitors are advised to make maximum use of online top-ups.2.4.8 A manual refund is done to SEPA bank accounts or via PayPal, depending on the content of the “manual refund form” completed by the Festival Visitor. However, the Festival Organizer reserves the right – if technically possible – to refund the Festival Visitor requesting a manual refund on the bank account linked to the payment method used at the cashless support system during and at the festival. In such case a confirmation email shall be sent to the Festival Visitor confirming such refund to the account linked to the original payment method. 2.4.9    Because manual refunds are processed individually, there is a minimum processing period between the notification from the cashless system and the effective payment. This processing period will take approximately 6 weeks. The Festival Organizer cannot be held liable within this minimum processing period. The processing period depends on the selected refund method.2.4.10 Festival Visitors are responsible for providing the correct refund information to the Festival Organizer. If Festival Visitors do not provide the Festival Organizer with the correct information, the Festival Organizer reserves the right to not carry out the refund.<h3>3.         THIRD PARTY SERVICE PROVIDERS</h3>3.1       The Tomorrowland Winter cashless payment system services are offered to the Festival Visitors with the support of 2 suppliers/payment providers.<h3>4.             MISCELLANEOUS</h3>4.1          Please always check the latest version of these Specific Terms and Conditions and the General Terms and Conditions Tomorrowland Winter.4.2          If you have any questions about the terms of these Specific Terms and Conditions, please contact <a href="mailto:info@tomorrowlandwinter.com">info@tomorrowlandwinter.com</a>

ANNEX 4: Add-on Sales

<h2>ANNEX 4: Add-on Sales</h2>A Tomorrowland Winter Add-On represents an additional purchase (e.g. ski material provider, locker provider, shuttle provider, wellness and other service/activities providers active on or around the Festival premises) made with the Festival Organizer or an independent third party through the platform of the Festival Organizer (in such case the latter is acting in the name and on behalf of the independent third party). Add-Ons are also offered for sale by Sunweb.The following Add-Ons are offered through the platform of the Festival Organizer: restaurant, ski equipment, ski lessons and recreation Add-Ons such as sledging and paragliding.Sunweb offers (non-limitative and subject to change) the following Add-Ons: bedlinen, towels, shuttles, etc.When You purchase Add-On from Sunweb or any other independent third party through the platform of the Festival Organizer, these parties (and not the Festival Organizer) qualify as your contracting party. You enter into an Agreement with them and are subject to their own terms and conditions for the purchase made. To this end, Sunweb or the independent third party selling the Add-On (as applicable) are and remain solely responsible for providing you with a copy of the applicable terms and conditions (including these Conditions) during the purchase process and no later than at the conclusion of the Agreement between them and You. Note that those terms prevail over these Conditions in case of conflict or ambiguity. The Festival Organizer is exempt from any contractual liability towards You.All Add-On purchases are final. It is not possible to cancel an Add-On. The right of withdrawal for online purchases is expressly excluded on the basis of Article VI.53, 12° of the Belgian Code on Economic Law.The services included in the Add-Ons may be cancelled, relocated or postponed for any reason including Force Majeure. You have the right to compensation of the Add-On value in accordance with the applicable law. No further (direct or indirect) damages can be claimed.

Travel Disputes Committee

Sunweb Special Terms & Conditions

<h2>Sunweb Special Terms &amp; Conditions</h2>When you finalise your booking with Sunweb, you are confirming that you agree with our booking conditions. It is important to read these terms and conditions carefully before finalising your booking. Sunweb assumes that in addition to below special terms and conditions, you are also aware of the general terms and conditions of the Travel Disputes Committee and the general terms of the insurance company and other options added if these apply to your booking. In addition, Sunweb assumes that you have read all information on the website relevant to your trip.SUNWEB SPECIAL TERMS AND CONDITIONS.Apart from the general terms and conditions of the travel disputes committee, Sunweb applies the following:<h3>1         FORMATION AND CONTENTS OF THE AGREEMENT</h3>1.1      FormationWhen you have provided all data and agreed to the general and special terms and conditions, Sunweb considers this to be a definitive reservation. The special terms and conditions will be applied in the event of changes and cancellations. Sunweb also considers a request for a reservation a definitive reservation. After the formation of the agreement, the traveler will receive a written or electronic confirmation, possibly in the form of an invoice.The statutory right of withdrawal does not apply to the trips to be purchased from Sunweb, because it concerns accommodation and transport services, to be performed on a certain date or during a certain period.1.2      RevocationThe tour operator’s offer is without obligation and if necessary, may be revoked by it. Revocation must take place as soon as possible, but no later than 24 hours after acceptance, stating reasons. Revocation due to correction of errors in the calculation of the travel sum is permitted. Revocation due to an increase of the travel sum must comply with the requirements as provided in article 5 of the general terms and conditions of the Travel Disputes Committee. If the period ends on a Sunday or public holiday, the period is extended to the next working day.1.3      Travel timeIf, in the event of trips that include transportation, the travel time and duration of the stay is stated in days in the publication, the days of departure and arrival will be considered whole days, regardless of the departure and arrival times. In some instances, the actual duration of the stay at the destination may be fewer days than stated in the publication. Sunweb has no influence on this and is not liable for any adverse arrival and departure times. Sunweb is not liable for delays due to force majeure.1.4      PublicationThe photos shown on the website have been made available by the accommodation providers, local tourist offices and professional photographers. The photos shown with the accommodations serve only to give you an idea. As individual apartments or hotel rooms are not identical, it can occur that the accommodation provided on location differs from the photos on the website. For any typographical mistakes, Sunweb cannot be held responsible.Sunweb reserves the right to unilaterally change the package holiday, insofar as it concerns an insignificant change. If Sunweb intends to make such an insignificant change, we will notify you accordingly.1.5      PrivacyIf you book a holiday, Sunweb requires your personal details. Your details will be handled with care by Sunweb. For further information, please see our Privacy Policy.<h3>2          TRAVEL SUM</h3>2.1      PricesThe prices listed on the website are always quoted per person (in the event of travel by air inclusive of airport tax), including tourist tax and SGR guarantee fund fee and on the basis of minimum occupancy.2.2      Local costsFor a studio, apartment and chalet a deposit is required. You will get your deposit back as long as your apartment is left undamaged, tidy and clean. Lockers, parking and the like must be paid on site. The stated prices of these local costs are an indication and may vary at the destination. Sunweb is not responsible for any clash of opinions between you and the accommodation provider about matters relating to local costs.2.3      Change of travel sum           Sunweb reserves the right to change prices up to 20 days prior to the          departure date (in the case of own transport prices before the date of arrival of          the first stay booked) as a result of a change in the transportation costs          (including fuel costs), taxes, levies owed and the applicable exchange rates.The prices are determined on the basis of prices, taxes and exchange rates as applicable on the date of determination. If changes occur in said components after this time, Sunweb reserves the right to pass on these costs. The change is calculated based on the difference between the current price compared to the price on the date of determination. You are entitled to a price reduction (less the actual administrative costs incurred) if costs decrease for the same reasons.<h3>3         BOOKINGS AND PAYMENT</h3>3.1      Main BookerThe person who books the trip is solely accountable (also for all other people for whom he/she books). All traffic (including payments) between the traveler(s) and the travel agent is solely between the person who booked the trip. You and your fellow travelers must be at least 18 years of age to book a Tomorrowland Winter package with Sunweb.            You are obliged to comply with all instructions given by or on behalf of Sunweb and you are liable for damage caused by your actions. If you cause or can cause such nuisance that the proper execution of the travel agreement is or can be made more difficult or if your behavior poses a danger to yourself, your fellow travelers or parties that deliver to you (part of) the trip, Sunweb can exclude you from (continuation of) (part of) the trip. The resulting costs are at your own expense.3.2      ChangesAfter the invoice is prepared you can personalize your order. Every single ticket needs to be addressed to 1 individual. Until November 30, 2025, the personalization can be done free of charge in your account. From December 1, 2025, until January 15, 2026, the Main Buyer can request a name change. For each name change €350 of change-over costs will be charged. A postponement of the departure date or a reduction of the number of paying passengers will be considered a (partial) cancellation to which the cancellation terms and conditions are applicable. 3.3      CancellationCancellations must be made in writing within three days after the event that caused the trip to be cancelled (in full or in part). Bear in mind that a cancellation is never free of charge. Sunweb can only process a cancellation if it has been submitted in writing by the person who booked the trip. A fellow traveler is not jointly and severally liable and can therefore not report a cancellation.If an agreement is cancelled, the traveler will owe the following cancellation costs:70% till November 1, 202580% till December 1, 202590% till February 1, 2026100% from February 1, 2026In the event of a cancellation, the price of the insurance and the policy costs are always charged in addition to the cancellation costs, unless these amount to the entire travel sum. Extra’s bought in the voucher sale should be paid immediately and the cancellation fee is always 100%.Partial CancellationIn case one of the participants of a booking is cancelled, the cancellation cost will be  90% of the total price for that participant till February 1st. From February 1st the costs are 100%.3.4      PaymentThe advance is 30% of the travel sum, with a maximum of € 2.500. The outstanding balance must be paid to Sunweb within 30 calendar days after booking, but never later than six weeks prior to departure. If you book within six weeks prior to departure, you must transfer the total amount upon placing your order. If you fail to pay in a timely fashion, Sunweb will inform you of that in writing. You will then have the opportunity to pay the amount owed within seven working days. If payment is still not made, the contract will be deemed to have been cancelled. Sunweb has the right to charge the cancellation costs owed for that. Extra’s bought in the voucher sale should be paid immediately and the cancellation fee is always 100%.Payment is possible via Adyen (KBC Online / Mister Cash, Credit Card (Visa, Mastercard)) or bank transfer.3.5      Interest and costsWithout prejudice to other rights such as termination, Sunweb is entitled, in the event of an unpaid invoice, after a prior free reminder with a waiting period of 14 days, to charge interest at the maximum legal reference rate applicable at that time from the expiry of the 14-day period. In addition, compensation will be due in the amount of the then applicable maximum lump-sum compensation as laid down by law in the Code of Economic Law Art. XIX.4, second paragraph.<h3>4         BEFORE YOUR TRIP</h3>4.1      Travel documentsIt is forbidden to travel with an expired passport or identity card. In some countries, your passport must be valid for a certain number of months after returning home. You must check this yourself with the relevant authorities. You should always check with the embassy of the country where you want to travel if you need a visa. Having the correct travel documents is and remains your own responsibility at all times.4.2      Health &amp; medicalYou must inquire yourself with the relevant authorities whether there are health recommendations for your destination. You can think of vaccinations and other preventive measures to prevent diseases. This also applies to any cross-border excursions. For up-to-date information on vaccinations and other health and travel data, we advice you to check your country’s foreign travel advice. Any damage or costs that arise if you do not get sufficient information or if you do not take preventive measures are for your own account.4.3      Travel adviceYou must take note of the travel advice for a specific destination with the relevant authorities.<h3>5         AT DESTINATION</h3>5.1      Tour guidesOur team of tour guides are internationally oriented. They all speak English (and their own native language).5.2      Ski lessonsThe ski instructors of ski lessons speak English (and their native language). Ski lessons are generally offered as part of a group. The size of the group depends on the number of participants.<h3>6          COMPLAINTS AND DISPUTES</h3>If you have a complaint about your holiday with Sunweb, you must first contact the Sunweb guide at your destination. Please check your travel documents for their contact information. If you are not satisfied with your accommodation in any way, in addition to contacting your Sunweb guide, please also report this immediately to the reception of your accommodation. Our guide is ready for you to resolve your complaints at destination. Due to this approach it is usually possible to immediately resolve your complaint according to your wishes. Afterwards, when you get home, it is of course no longer possible to solve the problem.If your complaint has not been dealt with to meet your satisfaction, then it is essential that you fill in a Customer Care form with our guide. This form, accompanied by motivation in writing, should then be reported via email or postal mail. At the latest Sunweb must receive this within 2 months after your holiday has finished. Sending the Customer Care form without any further evidence will not be sufficient to handle your complaint. After receiving the form and motivation, we will send you an acknowledgment of receipt. We will provide a substantive response to your comments within 1 month.You can address your correspondence to:Sunweb Group GmbHCustomer SupportPostbus 14393000 BK RotterdamThe NetherlandsE-mail: tomorrowlandwinter@sunweb.comPlease note that complaints at the destination which have not been reported and for which no Customer Care form has been completed will not be handled by our Customer Support Department.If your complaint relates to Sunweb or to the establishment of the booking, you can submit your complaint via the contact form on the website. After receipt of a complaint, before departure, we will not send an acknowledgment of receipt. This is because within 4 weeks or sooner at earlier departures, we want to handle your complaint.For further information about travel conditions and your rights as a traveler, please refer to the general terms and conditions of the Travel Disputes Committee and the complaints page on our website.All agreements concluded with our customers, regardless of their place of residence, are exclusively governed by Belgian law. In the event of disputes, only the competent Belgian courts are competent. In the event that, based on international law, another law applies, for the interpretation of the current general terms and conditions, primary reference should be made to the Belgian Market Practices and Consumer protection Act.In the event of an out-of-court settlement of the dispute, the Consumer Mediation Service of the FOD Economics Belgium is competent to receive any request for out-of-court settlement of consumer disputes. On her tern, the Consumer Mediation Service will either handle the request itself or forward it to a qualified entity. You can reach the Consumer Mediation Service via this link: Consumer Mediation Service | (consumerombudsman.be)In case of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: <a href="http://ec.europa.eu/odr.">http://ec.europa.eu/odr.</a><h3>7          STICHTING GARANTIEFONDS REISGELDEN (SGR)</h3>Sunweb Group GmbH (Chamber of Commerce registration number CH- 020.4.049.544-0) is a registered participant of SGR. You can verify this on www.sgr.nl/english. Holidays listed on this website are covered by SGR’s guarantee, within the terms of the SGR guarantee scheme. Under SGR’s guarantee, consumers shall have their prepaid travel sum refunded if their counterparty is unable to fulfil its contractual obligations due to financial inability. Insofar as the agreement includes the transport and the destination has already been reached, the return trip will be arranged.<h3>COMPANY INFORMATION</h3>Your tour operator:Sunweb Group GmbHSchützengasse 4CH-8001 ZürichSwitzerlandCH-020.4.049.544-0CHE-178.977.909 MWSTSGR: 3609E-mail: tomorrowlandwinter@sunweb.comWebpage: www.sunweb.be Your travel agent:Sunweb Group Netherlands B.V.Bahialaan 23065 WC RotterdamThe Netherlands Bank account: NL58 RABO 0107 9671 89 Sunweb reserves the right to change these terms and conditions.Date of last change made: 18-08-2025

Standard information form for Package Travel Contracts

<h2>Standard information form for Package Travel Contracts</h2>The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. Sunweb Group GmbH will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Sunweb Group GmbH has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. More information on key rights under Directive (EU) 2015/2302.Following the hyperlink the traveler will receive the following information:Key rights under Directive (EU) 2015/23021.             Travelers will receive all essential information about the package before concluding the package travel contract.2.             There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.3.             Travelers are given an emergency telephone number or details of a contact point where they can get in touch with the organizer or the travel agent.4.             Travelers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.5.             The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveler may terminate the contract. If the organizer reserves the right to a price increase, the traveler has a right to a price reduction if there is a decrease in the relevant costs.6.             Travelers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travelers are entitled to a refund and compensation where appropriate.7.             Travelers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.8.             Additionally, travelers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.9.             If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveler at no extra cost. Travelers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organizer fails to remedy the problem.10.      Travelers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.11.      The organizer has to provide assistance if the traveler is in difficulty.12.      If the organizer or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organizer or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travelers is secured. Sunweb Group GmbH has taken out insolvency protection with the Stichting Garantiefonds Reisgelden (SGR). Travelers may contact these entities (Stichting Garantiefonds Reisgelden, Admiraliteitskade 73, 3063 ED Rotterdam Nederland, telefoon nr. +31- 104146377, email: sgr@sgr.nl) if services are denied because of Sunweb Group GmbH&#039;s insolvency.Directive (EU) 2015/2302 as transposed into The Package Travel and Linked Travel Arrangements Regulations 2018:LOI - WET (fgov.be)<h3 style="text-align: justify;">Last Updated: August 18, 2025</h3>