General Terms and Conditions for Tomorrowland Winter 2027

These general terms and conditions apply to the purchase by the Customer of Festival Products and/or Services via the Official Sales Channels and the use of those Festival Products and/or Services by the Festival Visitor (all as defined herein).

Depending on the Festival Products and/or Services you purchase, specific terms and conditions may apply to your purchase, in addition to the present Conditions. In such case, you will be informed as soon as possible during the purchase process and will be requested to read and approve such terms before completing your purchase.

1. Definitions

a) Add-On: an Add-On represents an additional sale (e.g. ski equipment rental, locker rental, shuttle provider, services/activities and other assets on or around the Festival premises) made with the Festival Organizer or an independent third party through the platform of the Festival Organizer (in such case the latter is acting in the name and on behalf of the independent third party). Additional services are also offered for sale by Sunweb.

b) Agreement: the agreement between the Customer and the Official Sales Channel (as applicable) for the purchase and use of Festival Products and/or Services. Such agreement consists of the Conditions, the purchase confirmation and all other provisions annexed or referred to in these Conditions and/or the purchase confirmation, as well as the general terms and conditions of Sunweb, See Tickets and/or the Travel Partner (as applicable).

c) Cashless Account: the online account that the Festival Visitor may create via its Tomorrowland Account with the relevant provider for the purpose of purchasing "pearls", subject to the specific conditions set out in Annex 3.

d) Conditions: the present general terms and conditions, including their annexes.

e) Consumer: the natural person who does not act for purposes relating to his or her commercial, industrial, craft or professional activity.

f) Customer, You, Your, Main Buyer: the Consumer, the legal entity or the actual association who enters into the Agreement for the purchase and use of the Festival Products and/or Services as provided for herein.

g) Festival: the 2027 edition of the electronic dance music festival known as "Tomorrowland Winter", currently held in Alpe d'Huez, France, taking place from 20 up to 27 March 2027.

h) Festival Organizer: TL Winter bv, a limited liability company duly existing and organized under the laws of Belgium, with registered offices at Kattendijkdok-Westkaai 12, 2000 Antwerp, Belgium, and VAT number BE 0695.403.787, the organizer and producer of the Festival.

i) Festival Travel Package: the various packages offered for sale by Sunweb and the Travel Partner, including (depending on the specific package) the Festival admission ticket, the lift & ski pass, lodging, flights and transport.

j) Festival Products and/or Services: the products and/or services relating to the Festival, as offered to and purchased by the Customer via the Official Sales Channels, meaning (i) the Festival Organizer for the purchase of Festival admission tickets (and lift & ski passes) and (ii) Sunweb or the Travel Partner for the purchase of Festival Travel Packages. Festival Products and/or Services always include a Festival admission ticket. Add-Ons can be added to such purchase and vary per Official Sales Channel, subject to the specific conditions set forth in Annex 4.

k) Festival Visitor: the natural person who visits the Festival and thereto holds a valid authorization, e.g. a Tomorrowland Winter Bracelet registered in his/her name (as determined herein) and who ultimately uses the Festival Products and/or Services under the Agreement through the purchase made by the Main Buyer (e.g. the employees or B2B customers, or the natural persons who purchase a Festival ticket in their own name and for their own account).

l) Force Majeure: Any of the following events the occurrence of which makes performance of obligations (excluding payment obligations) under the Agreement and/or the Festival impossible, impracticable or unsafe: an act of God (including without limitation avalanches and natural disasters), inevitable accident, fire, strike or other labor dispute, war or threat of war, act of public enemy, act of terrorism or threats thereof, riot or civil commotion, national state of emergency, enactment, rule, order or act of any government or governmental instrumentality, failure of technical facilities, epidemic (including a health epidemic), pandemic (including a health pandemic), interruption in, or substantial delay of, necessary transportation services, or any event or condition beyond a party's reasonable control, as applicable. Inclement weather shall, in principle, not be deemed Force Majeure, provided however that should such weather conditions be severe or threatening enough to render a declaration by the applicable public authorities that conditions threaten public safety, then such weather condition shall be deemed Force Majeure hereunder.

m) Hospitality Packages: the Festival Products and/or Services which are offered as "Packages", "Comfort Packages" and "Exclusive Packages" and to which specific conditions, as mentioned through the corresponding Official Sales Channels, apply.

n) Official Sales Channel: the official channels for the sale of Festival Products and/or Services of the Festival Organizer, Sunweb and the Travel Partners. The Festival Products and/or Services offered via the Festival Organizer are processed via the Festival Organizer's service provider See Tickets.

o) Pearls: the official currency of the Festival. Pearls can be purchased through the Cashless Account and at the Festival and loaded onto the Tomorrowland Bracelet. The purchase and use of Pearls are subject to the specific conditions set out in Annex 3.

p) See Tickets: See Tickets B.V. operates an online platform for ticket sales and access management and is engaged by the Festival Organizer as a supplier to make its platform available for the Festival Organizer to enter into an Agreement with the Consumer for the sale of certain Festival Products and Services as mentioned herein.

q) Sunweb: Sunweb Group GmbH, a travel organization offering various holidays around the world. Sunweb is the exclusive partner of the Festival Organizer for the sale of Festival Travel Packages via its Belgian branch www.sunweb.be.

r) Ticket Refund Fee: if an admission ticket for the Festival purchased from the Festival Organizer (via the See Tickets platform) is refunded after purchase, according to the refund provisions stated here, a Ticket Refund Fee will be charged for each refunded admission ticket and thus deducted from the refund amount. The Ticket Refund Fee depends on the type of admission ticket, as well as the date on which the admission ticket is cancelled, and will be announced on www.tomorrowland.com before the official start of ticket sales for the Festival.

s) Tomorrowland Account: the online account individuals can create on my.tomorrowland.com and through which one can pre-register (to the extent pre-registrations are organized by the Festival Organizer) for the sale of Festival Products and/or Services and stay up to date on all Tomorrowland-related news.

t) Tomorrowland Winter Bracelet: the Festival Visitor can only access the Festival and use his/her lift & ski pass for the ski lifts as well as the purchased Pearls via a personalized and activated bracelet.

u) Travel Partner: the official Tomorrowland Winter travel partners expressly listed on www.tomorrowland.com who offer Festival Travel Packages via their own sales channels combined with a travel service within the meaning of the EU Package Travel Directive.

v) Treasure Case: the case holding the Tomorrowland Winter Bracelet, which can be bought by the Customer in line with these Conditions.

2. Scope of the conditions

2.1 The annexes attached hereto form an integral part of these Conditions. The Customer is requested to accept these Conditions during the purchase process and at the latest upon entering into the purchase via the Official Sales Channels. You can always consult the most recent version of the Conditions on our website winter.tomorrowland.com or on request from the Festival's customer service by writing to info@tomorrowlandwinter.com.

Before you participate in the Festival and regardless of the Official Sales Channel where you made your purchase, you will be required to read, accept and comply with these Conditions in full, in the absence of which the Festival Organizer reserves the right to deny you access to the Festival.

2.2 Should you purchase Festival Products and/or Services not only for yourself but also for others, we remind you that you are and remain solely responsible for providing such people with the present Conditions and any other terms and conditions which may apply to your purchase (including those mentioned under Article 2.3 below) and for obtaining their consent to such terms prior to your purchase. For the avoidance of doubt, insofar and to the extent that a direct relationship between the Festival Organizer and any of the said persons would be established in the course of the execution of the Agreement (e.g. in the context of the creation of a Tomorrowland Account or the purchase of Pearls and Add-Ons), these other Festival Visitors will be asked to read and accept the relevant terms and conditions and privacy policies of the Festival Organizer.

2.3 When you purchase Festival Products and/or Services via Sunweb or a Travel Partner, these parties (and not the Festival Organizer) qualify as your contracting party. You will enter into an Agreement with them and you will be subject to their own terms and conditions of sale. To this end, Sunweb or the Travel Partner (as applicable) shall remain solely responsible for providing you with a copy of the applicable terms and conditions (including these Conditions) during the purchase process and no later than at the conclusion of the Agreement between them and you. Sunweb or the Travel Partner, as applicable, will also be required to obtain your approval of these Conditions. The terms and conditions of Sunweb or the Travel Partner, as applicable, prevail over these Conditions in case of conflict. You are required to contact Sunweb or the Travel Partner, as applicable, for all matters relating to the performance of your Agreement with Sunweb or the Travel Partner, as applicable. The Festival Organizer is exempt from any contractual responsibility and/or liability towards you.

3. Festival products and/or services: general provisions

3.1 No right of withdrawal

3.1.1 The right of withdrawal is expressly excluded on the basis of Article VI.53, 12° of the Belgian Code on Economic Law. This means that you do not have a cooling-off period of fourteen (14) days to cancel / return the Festival Products and/or Services you have purchased online.

3.2 Age requirement

3.2.1 The minimum age for access to the Festival is eighteen (18) years. There will be no exception to this rule, not even if the person concerned is accompanied by a parent, guardian and/or other adult. The Festival Organizer will deny admission to the Festival if, e.g. as a result of the identity control mentioned hereunder, the Festival Visitor has not reached such age at the latest upon the start of the Festival.

3.3 Official Sales Channels

3.3.1 Festival Products and/or Services can only be purchased via the Official Sales Channels.

3.3.2 Festival Products and/or Services that are obtained in a different manner (either through a different sales channel, or by evading, in any way, the procedure prescribed in the pre-registration link that provides access to the online ticket shop, as applicable) will not be considered valid by the Festival Organizer, and the Festival Organizer reserves the right to deny the holder of such admission ticket access to the Festival and/or the use of Festival Products and/or Services.

3.3.3 It is prohibited to sell Festival Products and/or Services to third parties, or to otherwise offer, on a commercial or promotional basis, directly or indirectly, Festival Products and/or Services to third parties, or to use them in connection with a competition, contest or prize draw. In such situations, ticket holders may be refused access to the Festival, without any right to compensation.

3.3.4 The Festival Organizer applies a strict zero-tolerance policy towards any form of fraud. This includes, without limitation, unauthorized resale, transfer or offering for sale of one or more tickets, the use of multiple accounts in breach of these Conditions, the provision of incorrect identity information, or any other attempt to circumvent the official sales procedures.

As soon as fraudulent behavior is detected, the Festival Organizer and/or the official ticket vendor reserve the right to immediately cancel your entire order, without refund. All costs resulting from such cancellation will be borne by the buyer.

As part of fraud prevention, in case of suspected fraud, abuse of the sales process, or any breach or suspected breach of these Conditions, the Festival Organizer reserves the right to request additional official documents from the buyer. Such documents may include, without limitation, proof of identity, proof of residence, proof of payment, or any other supporting document deemed necessary to verify compliance with these Conditions.

Failure to provide the requested documents within the reasonable period set by the Festival Organizer may result in the cancellation of your order, the refusal of access to the Festival, and/or the use of the Festival Products and/or Services, as well as any other appropriate measure in accordance with these Conditions.

3.3.5 Forgery and/or misuse of Festival Products and/or Services is subject to criminal prosecution.

3.4 Tomorrowland Account and Pre-Registration

General

3.4.1 Unless otherwise indicated by the Festival Organizer, Festival Products and/or Services can only be sold to those who have a Tomorrowland Account, which can be created on my.tomorrowland.com. The Festival Organizer in any event recommends creating a Tomorrowland Account.

3.4.2 When creating a Tomorrowland Account, you will be asked to read and accept the Festival Organizer's terms and conditions and Privacy Policy for the Tomorrowland Account. In the Tomorrowland Account, the country of residence, nationality and age will be registered.

3.4.3 The Festival Organizer reserves the right to cancel and offer for sale again admission tickets for the Festival that do not comply with the provisions of this Article 3. In such case, the purchase price for the ticket(s) in question will be refunded to the Main Buyer (and only to the Main Buyer) after deduction of the Ticket Refund Fee and any refund of the handling fee, as applicable, and always subject to the cancellation provisions set out in this Agreement.

3.4.4 The Festival Organizer reserves the right to cancel your purchase for technical reasons (e.g. if existing quotas are exceeded).

Pre-Registration

3.4.5 The Festival Organizer reserves the right to organize pre-registrations for the Festival.

3.4.6 To the extent applicable, only a Tomorrowland Account can give access to Festival Pre-Registration. The Festival Organizer will inform the account holders about the start of pre-registrations via the Tomorrowland Account and the contact details provided during the account registration. Automated pre-registrations are not permitted.

3.4.7 To the extent applicable and as soon as the official sale of Festival Products and/or Services starts, the account holder will be able to access the online ticket shop of See Tickets and Sunweb via an automated link in the Tomorrowland Account. The Festival Organizer will operate a fair queuing system so that — to the extent possible — each person who gains access to the online ticket shop has the opportunity to purchase tickets. Only one place in the queue will be allocated per Tomorrowland Account. Purchased tickets and bracelets are not exchangeable for another type of ticket or package.

3.5 Festival admission ticket

3.5.1 Your purchase of Festival Products and/or Services, regardless of the Official Sales Channels, always includes the purchase of a Festival admission ticket.

Your purchase with the Festival Organizer can only be processed when you pay the price for the Festival admission tickets (and other Festival Products and/or Services) included in your order. After your online purchase and payment are complete, you will receive a confirmation e-mail.

3.5.2 If you have purchased a Festival admission ticket, entrance to the Festival is provided via the Tomorrowland Winter Bracelet. The Festival admission ticket is valid only for the day(s), time and place for which it is purchased and is not subject to exchange or return.

ATTENTION: The purchase confirmation e-mail and the voucher issued do not grant access to the Festival. Access to the Festival requires a Tomorrowland Winter Bracelet, in the absence of which the Festival Organizer has the right to deny access.

Personalization

3.5.2 Each Festival admission ticket must be personalized by entering the Festival Visitor's name, e-mail address, birthdate and nationality. The Festival Visitor can be you and/or other people you purchase tickets for.

3.5.3 Unless otherwise stated by the Festival Organizer, this personalization of the Festival admission ticket must take place during the time period stated in the ticket confirmation e-mail sent to you. After this period, the personalization is final and the provided personal data can no longer be changed.

Should you buy a Festival admission ticket not only for yourself but also for others (your "Guests"), you are and remain solely responsible for obtaining — as far as required by law — these people's permission to provide their personal data to the Festival Organizer as part of the personalization of such ticket as mentioned herein. The provisions of Article 2.2 equally apply.

The Festival Organizer reserves the right to cancel Festival admission tickets that do not comply with the provisions of this Article and offer them for sale again. In that event, the purchase price for the relevant ticket(s) will be refunded to you (and only you) after deduction of a cancellation fee of EUR 10 per cancelled ticket.

3.6 Exchange Desk

3.6.1 The official Exchange Desk is only accessible for Festival admission tickets purchased via the General Admission flow on the See Tickets platform. Neither "Packages" nor Festival admission tickets acquired via the other channels (such as Hospitality, Business, Guest, Ambassador, Seasonal Pass, etc.) can be exchanged via this desk.

3.6.2 Festival admission tickets may be offered for resale via the Festival Organizer's official Exchange Desk between October 10, 2026 and January 20, 2027 - 23.59 CET. Tickets registered on the Exchange Desk will be offered for sale to persons on the waiting list. The Festival Organizer does not guarantee the resale of your ticket. It is not possible to exchange one ticket for another, nor to choose to whom the ticket will be resold. Festival admission tickets resold via the Exchange Desk will be refunded to the Main Buyer, less a refund fee of ten euros (EUR 10) per ticket. The bracelet fee paid upon purchase of the ticket will not be refunded.

3.6.3 Once a Festival admission ticket has been resold via the Exchange Desk, it no longer grants its original owner access to the Festival.

3.6.4 If your entire order has been resold via the Exchange Desk, the refund will be made in the weeks following the resale of the relevant Festival Products and/or Services. If only part of your order has been resold, the partial refund will be made several weeks after the Festival.

3.7 Tomorrowland Winter Bracelet

General

3.7.1 For each purchased and personalized Festival admission ticket, the Festival Organizer will provide you with a Tomorrowland Winter Bracelet which must be registered before access to the Festival can be granted to the Festival Visitor. A Tomorrowland Winter Bracelet is personal and can only give one (1) person access to the Festival.

3.7.2 Your Tomorrowland Winter Bracelet will be shipped to the Main Buyer's address. If your Bracelet is not shipped, you will be able to collect it at the festival upon presentation of your valid ID and e-ticket.

3.7.3 The Festival Organizer will not provide a Treasure Case in case the Tomorrowland Winter Bracelet is picked up at the Festival.

Festival access and identity check

3.7.4 Only a legitimate and registered Tomorrowland Winter Bracelet can grant the Festival Visitor access to the Festival premises. One must always be in possession of a valid Tomorrowland Winter Bracelet registered in his/her name to be granted access to the Festival. You enter the Festival premises at your own risk.

3.7.5 All Tomorrowland Winter Bracelets will be scanned and validated upon entering the Festival premises.

3.7.6 The Festival Organizer reserves the right to verify (or to have verified by appointed representatives) the identity of everyone entering the Festival premises. If one cannot identify him/herself or the name on the Tomorrowland Winter Bracelet does not match the identity of the Festival Visitor provided in the proof of identity, the Festival Visitor will be refused admission to the Festival. A valid proof of identity can be a valid, non-expired identity card, passport or driving license. The name on the proof of identity must be the same as the name in which the Tomorrowland Winter Bracelet is registered. Copies of identity papers are not accepted.

3.7.7 A denied admission in accordance with these Conditions does not entitle anyone to a refund.

Other services

3.7.8 The Tomorrowland Winter Bracelet does not only serve as an admission ticket to the Festival. The purchased lift & ski pass and Pearls are also transferred onto this bracelet. The Festival Visitor is required to scan his/her Tomorrowland Winter Bracelet to enter the Festival premises and access/use the lift & ski pass and the purchased Pearls.

Loss or theft of your Tomorrowland Winter Bracelet

3.7.9 You are solely responsible for the loss or theft of your Tomorrowland Winter Bracelet after it has been delivered to you by the Festival Organizer (in conformity with Article 3.7.2 of these Conditions).

3.7.10 If, for any reason whatsoever that is beyond the Festival Organizer's reasonable control, the Treasure Case holding the Tomorrowland Winter Bracelet cannot be delivered to the indicated address (including errors in the personal data you provided during the registration and purchase procedure, or because the postage parcel with the Treasure Case holding your Tomorrowland Winter Bracelet cannot be delivered by the postal services in the country of destination), you must contact the Festival Organizer so that it can arrange for your collection of the Tomorrowland Winter Bracelet at the Bracelet Pick-Up Desk at the Festival. Only Festival Visitors in possession of a valid e-ticket and matching proof of identity can pick up their personalized Tomorrowland Winter Bracelet. A Tomorrowland Winter Bracelet must always be activated before it can grant the Festival Visitor access to the Festival and provide the services mentioned herein.

3.7.11 In case of loss or theft under Article 3.7.10, the Festival Organizer will never be required to provide you with a new Treasure Case and/or Tomorrowland Winter Bracelet. No refund can be claimed either.

4. Cancellations and refunds

For purchases from the Festival Organizer, cancellations and refunds can only be processed as provided in these Conditions.

For purchases from Sunweb or a Travel Partner, the cancellation and refund policy is governed solely by Sunweb's or the Travel Partner's terms and conditions. The Festival Organizer bears no liability whatsoever.

5. Image rights

5.1 By registering for the Festival, each person gives his or her express consent to the fact that he or she may be photographed and filmed ("Recording") and that these Recordings may be stored and distributed. This includes any film, photography, audio and/or audiovisual transmission or recording.

5.2 Therefore, when purchasing Festival Products and/or Services and/or attending the Festival, you agree to, authorize and grant the right to use your image, name and voice as part of the Recordings, free of charge and without limitation, and without characterizing misuse of image or any other violation of rights, considering the fact that the Festival may be filmed, recorded or photographed, at the Festival Organizer's discretion, for subsequent publication, transmission, retransmission, reproduction or distribution on TV, VOD, cinema, radio, internet, streaming, advertising or any other means of communication, DVD and home-video production by the Festival Organizer or by third parties, at the Festival Organizer's discretion.

5.3 The Festival Organizer may also use these Recordings to promote and report about Tomorrowland Winter, with the aim of ensuring the security of the Festival and/or to provide them to the authorities for the purpose of investigating illegal activities and as a means of identifying, tracking and facilitating the sanctioning of those responsible.

6. Liability

6.1 Liability of the Customer and Festival Visitor

Refused admission

6.1.1 Anyone who fails to comply with these Conditions can immediately be refused admission to or be removed from the Festival premises. No refund will be granted unless mentioned otherwise herein.

6.1.2 The Festival Organizer reserves the right to refuse admission for multiple editions of the Festival or any other events organized by the Festival Organizer and its affiliated companies, depending on the nature of the failure to comply with these Conditions (e.g. selling drugs at the Festival, bracelet fraud, etc.).

Prosecution

The Festival Organizer reserves the right to prosecute any holder of forged Festival tickets and Festival bracelets and any person who fails to comply with these Conditions.

6.2 Liability of the Festival Organizer

Direct damages

6.2.1 The Festival Organizer is only liable for the damages that are directly and solely caused by a wrongful act on its part. Excluded from compensation are (i) damage/losses due to Force Majeure, (ii) consequential damages and (iii) damages caused by misconduct, recklessness or serious shortcoming of the damage-suffering party.

6.2.2 Ski racks will be available outside the Mountain Stage areas. The Festival Organizer is not responsible for any damage to or loss of ski equipment. The Festival Visitor is advised not to leave ski equipment unattended.

Cancellation, relocation or postponement of the Festival

6.2.3 The Festival Organizer may cancel, relocate or postpone the Festival for any reason, including Force Majeure. You have the right to compensation of your ticket value in accordance with the applicable law. No further (direct or indirect) damages can be claimed.

In the event the purchase of the Festival Products and/or Services constitutes part of a larger collaboration agreement with regard to the Festival, the terms and conditions with regard to cancellation and/or postponement of the Festival under that agreement shall prevail over the cancellation and postponement provisions in these Conditions.

7. Rights reserved to the Festival Organizer

For security reasons, situations of unforeseeable circumstances, Force Majeure, or another demonstrable compelling reason, the Festival Organizer reserves the right to:

• cancel or postpone the Festival, either partly or entirely;

• interrupt or stop the Festival;

• inspect any vehicle at any time;

• temporarily keep Festival Visitors on the Festival site;

• completely or partly evacuate the Festival site;

• deny access to the Festival site, regardless of possession of a valid admission ticket;

• change the Festival's program or schedule;

• make changes to parking lots, schedules, musical attractions and/or any other content of the Festival Products and/or Services.

8. Cancellation/Postponement

In the event of cancellation or postponement of the Festival, you will be entitled to compensation for the Festival Products and/or Services purchased, in accordance with the applicable law, but you will not be able to claim any compensation for any other damage (direct or indirect). Nothing in this clause limits the consumer's statutory rights to seek compensation for additional damages where such rights are provided for by the applicable law.

In the event that the purchase of the Festival Products and/or Services forms part of a larger collaboration agreement relating to the Festival, the provisions of that agreement regarding cancellation and/or postponement of the Festival shall prevail over the cancellation and postponement provisions set out in these Conditions.

9. Festival products and/or services purchased with the Festival Organizer

9.1 See Tickets platform

9.1.1 Festival Products and Services can be bought directly from the Festival Organizer, via a Tomorrowland Account (except for Add-Ons, which can be purchased without such account) and through the See Tickets platform. A purchase can only be processed after the related purchase price has been paid in full.

9.1.2 The Conditions and Privacy Policy of the Festival Organizer and the general terms and conditions and privacy policy of See Tickets are made available in full text and must be accepted before making a purchase.

9.2 Pearls

9.2.1 Pearls can be purchased via a Tomorrowland Account and at the Festival and loaded onto a Tomorrowland Winter Bracelet. The purchase and use of Pearls are subject to the Specific Terms and Conditions for Cashless Payments set forth in Annex 3, which are made available in full text and must be accepted before making an online top-up purchase. The Terms and Conditions for Cashless Payments will also be made available at the Festival top-ups. Anyone who purchases his/her first Pearls via such Festival top-up will be deemed to have accepted these Terms and Conditions.

9.3 Invoices

Customers and Festival Visitors accept that no detailed invoices regarding individual spendings made at the Festival and/or regarding Festival Products and/or Services can be created and/or received, irrespective of the payment method.

10. Festival products and/or services purchased with Sunweb

10.1 General

10.1.1 Sunweb is the Festival Organizer's exclusive partner for the sale of Festival Travel Packages. You can also buy Add-Ons with Sunweb. These Add-Ons are only offered for sale by Sunweb and include for example (depending on the seasonal offer) the following: travel insurance, bedlinen, towels and shuttles.

10.1.2 When you purchase Festival Products and/or Services via Sunweb, it is Sunweb (and not the Festival Organizer) who qualifies as your contracting party. You enter into an Agreement with them and are subject to their own terms and conditions for the purchase made. To this end, Sunweb is and will remain solely responsible for providing you with a copy of the applicable terms and conditions (including these Conditions) during the purchase process and no later than at the conclusion of the Agreement between them and you. Note that those terms prevail over these Conditions in case of conflict or ambiguity. The Festival Organizer is exempt from any contractual liability towards you.

10.1.3 The combination of travel services offered to you by Sunweb is a package travel within the meaning of Directive (EU) 2015/2302. In the event of any conflict between the provisions of the terms and conditions of Sunweb and the Directive, the Directive shall prevail.

11. Festival products and/or services purchased with a Travel Partner

11.1 When you purchase Festival Products and/or Services via a Travel Partner, the Travel Partner (and not the Festival Organizer) qualifies as your contracting party. You enter into an Agreement with them and are subject to their own terms and conditions for the purchase made. To this end, Sunweb or the Travel Partner (as applicable) are and remain solely responsible for providing you with a copy of the applicable terms and conditions (including these Conditions) during the purchase process and no later than at the conclusion of the Agreement between them and you. Note that those terms prevail over these Conditions in case of conflict or ambiguity. The Festival Organizer is exempt from any contractual liability towards you.

11.2 The combination of travel services offered to you by the Travel Partner is a package travel within the meaning of Directive (EU) 2015/2302. In the event of any conflict between the provisions of the terms and conditions of the Travel Partner and the Directive, the Directive shall prevail.

12. Privacy

12.1 When purchasing and/or using the Festival Products and/or Services, personal data is processed in accordance with the Privacy Policy of the Event.

12.2 When making your purchase via Sunweb or a Travel Partner, you are also subject to their privacy policy. The Festival Organizer has no control over the information you place there and how it is processed, nor is it responsible for it. It is up to you to handle this information wisely and to read the privacy policies of these third parties carefully.

13. Applicable law and competent court

13.1 These Conditions are governed and interpreted solely by Belgian law. However, if you are a consumer residing in a Member State of the European Union, you will benefit from the mandatory provisions of the law of the country in which you reside.

13.2 Any dispute arising under this contract will be submitted to the exclusive jurisdiction of the competent courts of Antwerp, Belgium, without prejudice to the rights enjoyed by consumers under the applicable law, in particular their right to bring proceedings before the courts of their place of residence.

13.3 In the event of a dispute, the consumer is invited first to contact the Event Organizer in order to seek an amicable solution.

In accordance with the applicable regulations on the out-of-court settlement of disputes, the consumer may also have recourse to an independent mediation service. In Belgium, the consumer may in particular contact the Consumer Mediation Service, whose contact details are as follows:

Consumer Mediation Service, Boulevard du Roi Albert II 8, box 1, 1000 Brussels

Website: https://www.mediationconsommateur.be

E-mail: contact@mediationconsommateur.be

13.4 The Festival Organizer hereby informs you of the existence of the European Union's "Online Dispute Resolution" platform. A request for out-of-court dispute resolution in respect of purchases you have made online can be requested via http://ec.europa.eu/odr.

14. Miscellaneous

14.1 If any provision in these Conditions, or any part thereof, is or is declared invalid or unenforceable, the other provisions of these Conditions or the remaining part of that provision will remain in full force, and this provision will be automatically replaced (by operation of law) by a valid provision that corresponds to the purport of the invalid provision as much as possible.

Annex 1: Festival Admission

1. Festival opening hours

1.1 The Festival opening hours are as follows (subject to change):

Saturday 20 March 2027: 12:00 – 00:00

Sunday 21 March 2027: 12:00 – 00:00

Monday 22 March 2027: 12:00 – 00:00

Tuesday 23 March 2027: 12:00 – 01:00

Wednesday 24 March 2027: 12:00 – 02:00

Thursday 25 March 2027: 12:00 – 02:00

Friday 26 March 2027: 12:00 – 02:00

Saturday 27 March 2027: Closed

1.2 The artist line-up will determine the accessibility of the number of stages and the opening hours of each stage. Outside the opening hours of a stage, the stage area will not be accessible to the public.

1.3 With an activated Tomorrowland Winter Bracelet, the Festival Visitor can check in and access the Festival premises until 23:30. If he/she exits the Festival premises after 23:30, re-entry on that same day is not possible for security reasons. The Festival admission ticket and Tomorrowland Winter Bracelet will not be reactivated until the next Festival day.

2. Festival program

2.1 The Festival Organizer may find itself forced by compelling reasons (e.g. weather circumstances, safety, artist cancellations) to change or alter the Festival program and close Festival stages. In this event, the Festival admission ticket will remain valid and no admission tickets will be refunded or exchanged.

Annex 2: House Rules Tomorrowland Winter 2027

Tomorrowland Winter aims to be a safe place, where everyone feels welcome and comfortable, where nobody faces discrimination or harassment. We wish that everyone, regardless of gender, orientation, culture, religion, ethnicity or disability, can be themselves, feel safe and be treated respectfully at the Festival. To achieve this, we expect all visitors to behave responsibly, and the following rules apply to all visitors of Tomorrowland Winter 2027 (the "House Rules"). Always aim to be the best version of yourself!

The House Rules are an integral part of the Conditions and are also posted at the entrance to the Festival.

The House Rules are always implemented in accordance with locally applicable rules and regulations.

Tickets and Bracelets

Tomorrowland Winter tickets and/or bracelets are neither refundable nor exchangeable.

In the event of loss or theft of Tomorrowland Winter tickets and/or bracelets, they will neither be replaced nor refunded.

Persons under the age of 18 will not be allowed to enter, not even when accompanied by a parent, guardian and/or other adolescents.

The Festival Organizer and/or the official ticket vendor reserve the right to verify the identity of the Festival Visitor by checking the ticket and/or scanning the Tomorrowland Winter Bracelet. If you fail to present a valid proof of identity, security is authorized to refuse your access to the Festival. The following will be considered valid identification documents: identity card, passport or driving license. Copies will not be accepted. In case you are caught with a fake identification document, this will be considered identity fraud and you will be refused access to the Festival. You may also face criminal charges.

Tickets and/or bracelets for Tomorrowland Winter may not be used for commercial or promotional purposes without the prior consent of the Festival Organizer.

Tickets and/or bracelets for Tomorrowland Winter may only be resold via the Exchange Desk. Any resale carried out by any other means or channel than the Exchange Desk is strictly prohibited and will under no circumstances grant any right of access to the Festival. The Organizer and/or the official ticket vendor also reserve the right to cancel tickets for Tomorrowland Winter once it has been established that, despite this prohibition, Tomorrowland Winter tickets have been offered for sale. The costs resulting from this cancellation will be recovered from the buyer.

Changes in the line-up do not lead to a full or partial refund of the Festival admission ticket.

Forgery of the ticket or bracelet of Tomorrowland Winter will be prosecuted.

You are not allowed to enter zones to which your bracelet does not allow admission (for example the Comfort zone, press zones, backstage, front of house, stages, etc.).

Access Control

Access control is carried out in accordance with the applicable legislation and is aimed at detecting the presence of weapons and/or dangerous items. The presence of such items on the Festival premises is liable to disrupt the smooth running of the event or to compromise the safety of the other Festival Visitors.

Access to the Festival may be refused and visitors may be removed from the Festival site (without any right to a refund of the entrance fee) if, in the opinion of the Festival Organizer or its representatives, a visitor constitutes or may reasonably constitute a danger to him/herself and/or to other Festival Visitors, in particular if the visitor (non-exhaustive list):

• is under the influence of alcohol or drugs;

• is in possession of drugs or is trafficking in them;

• has previously been refused access to other events/gatherings by the Festival Organizer or other authorities;

• adopts behavior or wears clothing manifestly intended to disturb public order, to provoke or incite violence, hatred, anger, xenophobia, racial hatred, etc.;

• endangers the lives of other visitors;

• is in possession of prohibited items;

• refuses to submit to a search carried out by authorized security personnel;

• refuses to comply, or does not comply, with these Conditions.

Security Check

Access to the Festival premises implies acceptance of all prevention and control measures taken by the Festival Organizer or the security team, including searches of persons and bags.

Anyone wishing to access the Festival site may be searched or patted down by authorized security personnel before being allowed admission, always in accordance with the locally applicable laws and regulations.

Authorized security personnel may request that searches be carried out by a person of the same sex and/or may search clothing and luggage in order to intercept prohibited items as defined in the House Rules (as incorporated herein). If prohibited items are found, security personnel are entitled to confiscate them and to refuse the holder/owner of the said items admission to the Festival. In case of confiscation or refusal of access, no refund will be granted. Prohibited items that must be abandoned in order to access the Festival and/or DreamVille cannot be kept or held in storage by the Organization. Any abandoned or confiscated item will not be kept, and the Organization cannot be held liable for their loss, theft, damage or disappearance.

Anyone present on the Festival site must at all times comply with the instructions and directions of the Festival Organizer or its authorized representatives, in order to ensure public order and safety during the Festival. For safety reasons, the Festival Organizer reserves the right:

• to suspend or interrupt the Festival;

• to prevent visitors from leaving the Festival site until further notice;

• to ask visitors to leave the Festival site;

• to refuse visitors access to the Festival site, even if they are in possession of a valid admission ticket.

Festival Visitors are not allowed to:

• access zones to which their bracelet does not grant access;

• climb on tents, structures, fences, light bridges, benches or any other structure on the Festival site;

• block entrances, exits and emergency exits;

• disguise themselves so as to be unrecognizable with the aim of disturbing public order or endangering the safety of other visitors;

• sell food, drinks or any other product without the express authorization of the Festival Organizer;

• throw or project objects in solid, liquid or gaseous form;

• smoke in places where it is prohibited, in particular in tents, buildings and other indoor spaces;

• urinate in public, except in the places provided for that purpose;

• wear masks fully covering the face (masks, morphsuits, etc.). For the sake of clarity, you may wear a medical mask if you are obliged to wear it for medical reasons;

• park a vehicle without the official authorization of the Festival Organizer (vehicles may be removed at the owner's/user's expense);

• dismantle, tear off or destroy items of decoration;

• steal decorations or any other material belonging to the Festival Organizer, its employees and/or its suppliers;

• light a fire;

• engage in "crowd surfing" or "stage diving";

• be involved in criminal offenses of any nature whatsoever;

• wear texts, symbols, objects, clothing and/or other (visible) outward expressions explicitly referring to a political or social movement or group. Any form of discrimination, incitement or racism is strictly prohibited.

Prohibited Items

The following is prohibited within the Festival premises:

• bringing your own food and drinks;

• possessing drugs or any other illegal mind-altering substance;

• bringing deodorants or perfumes in packaging larger than 100 ml;

• bringing any other item (umbrellas, parasols, camera tripods, laser pointers, etc.) that security personnel consider to present a risk to the other Festival Visitors;

• bringing projectiles or explosives in solid, liquid or gaseous form;

• bringing flammable products or materials as well as aerosols;

• bringing pyrotechnic articles (fireworks, flares, etc.);

• bringing other weapons or sharp or pointed objects (sticks, chains, knives, etc.);

• bringing banners or objects containing discriminatory and/or provocative texts or expressions liable to disturb public order or to endanger the safety of the crowd and/or to cause injury or damage to persons and property;

• bringing animals (with the exception of guide dogs for visually impaired persons);

• bringing any clothing, accessory, flag, banner, sign or other object representing sports clubs or teams liable to provoke rivalries or conflicts;

• bringing any flag, banner, sign, clothing or other object containing messages, symbols, slogans, propaganda or references to conflicts, wars or geopolitical issues — these items are strictly prohibited;

• bringing drones;

• bringing any other item that the Festival Organizer or its representatives consider dangerous to the organization and the smooth running of the Festival and/or to the other visitors.

When in doubt, go to winter.tomorrowland.com .

GUIDE DOGS ARE ALLOWED ON THE FESTIVAL SITE: Guide dogs are allowed, as well as disposable or pocket cameras, prescription medicines, folding umbrellas without a pin (no parasols), plastic film and blankets to sit/lie on, sunscreen, perfume flasks, deodorants, refreshment water in a sprayer (in containers of max. 100 ml) and small backpacks or other bags.

Directions and instructions of the (security) personnel must be followed immediately. In case of suspicion or actual possession of illegal or dangerous weapons, security is authorized to stop and search you.

Drugs Policy = Zero Tolerance

Tomorrowland Winter applies an absolute zero-tolerance policy regarding drugs. It is strictly prohibited to carry, use, sell and/or possess drugs within the Festival premises. Anyone caught infringing this rule will be immediately removed from the Festival and will not be allowed to return. This policy is strictly enforced. Incidents relating to the use, sale and/or possession of drugs will be reported to the competent police authorities. All visitors have the possibility to deposit drugs in specific containers provided for that purpose before accessing the Festival, without (legal) consequences.

If a visitor is prescribed certain medication for health reasons, he/she must present a valid medical certificate before being allowed to bring such medication into the Festival.

Health of Visitors

Any special medical condition must be immediately reported to the Festival Organizer by going to the medical aid tents. You can also ask for help from the Festival staff or security to be taken to the first aid tents at the Festival (if applicable).

Controlled medication

The category "controlled medication" refers to medication containing a substance classified as a narcotic or psychotropic substance, in accordance with the provisions of the French Public Health Code (Articles R.5132-1 et seq.). The substances concerned are listed in the applicable ministerial orders, in particular those of 22 February 1990 (substances classified as narcotics) and 7 October 1991 (psychotropic substances), with their regularly updated annexes. Due to the generic structure of these lists, it is not possible to provide a limitative version. The French National Agency for the Safety of Medicines and Health Products (ANSM) makes an indicative and evolving list of these substances available via this link: https://ansm.sante.fr.

Anyone who brings or uses controlled medication to or at the Festival must identify themselves as such at the entrance to the Festival, presenting the original medical prescription, containing the patient's name, the medication concerned and the prescribed dosage and signed by the doctor in charge, and the respective medications, in correspondence with the prescription and in an amount compatible with the period of stay at the Festival. The document must expressly state the dosage indicated for the patient; therefore, only the medications and amounts indicated in the prescription will be allowed.

Patients who need to use syringes and/or store their medication in refrigerators must also inform the Festival Organizer at the time of entry, presenting the original medical prescription and the necessary materials. The service professionals will indicate how to proceed so that all medication and necessary materials are kept safely stored and in conditions of use.

All controlled medication may be subject to evaluation by the Festival's medical team.

These provisions are without prejudice to any rules, legislation and/or governmental instructions regarding the use, possession and/or carrying of medication that may apply in France or any other (transit) country the Festival Visitor enters. For example, at the end of your journey and upon your entry into France (or transit countries), additional or different rules, legislation and/or governmental instructions may apply. Each Festival Visitor is individually and solely responsible for the verification of and compliance with such rules, legislation and instructions.

OTC medication

The category of over-the-counter ("OTC") medication refers to medication that does not contain any substances classified as narcotic or psychotropic in accordance with the provisions of the Public Health Code, and which can be purchased without a medical prescription, directly from pharmacy shelves. This includes, for example, aspirin, certain cold treatments, mild analgesics, etc.

Festival Visitors carrying over-the-counter medication must also declare this medication at the entrance to the Festival. Access is allowed with an amount compatible with normal daily use, in accordance with the medication leaflet. As regards liquid OTC medication, it must be presented in its original packaging at the entry check.

All OTC medication may be subject to evaluation by the Festival's medical team.

Allergies

Festival Visitors who suffer from allergies to certain medications or other substances must carry identification of this condition, keep their companions informed of the situation, and immediately communicate their condition to the Festival's medical team, in case of need.

Food intolerance

If the Festival Visitor has a specific type of dietary restriction (duly evidenced by a medical report), or if the Festival Visitor has a severe demonstrated intolerance to certain types of food and therefore needs to bring his/her own food because the food offered by the Festival does not meet his/her needs, the Festival Visitor is allowed to bring his/her own food.

Such conditions must be duly evidenced by a medical report or prescription in Dutch, French or English, valid in France, which may be requested at any time, including during the body and bag search before your access to the Festival.

We remind you that this is not a discretionary attitude of the Festival Organizer, but care that meets the requirements of control of and responsibility for food and beverages from health surveillance, in order to ensure the well-being of all Festival Visitors.

Persons with disabilities and persons with special needs

The Festival is accessible to visitors with reduced mobility (PRM). Dedicated PRM decks are provided at the various Festival sites. Access to these areas is limited to the PRM visitor and one accompanying person.

Guests requiring access to these areas can collect an accessibility bracelet at the Info Point in the Visitor Experience Center. To request an accessibility bracelet, guests will need to complete the Accessibility Form and submit the required medical documentation.

Further information regarding the accessibility of the Festival will be available on the website and can be obtained via the following address: info@tomorrowlandwinter.com.

Breastfeeding and pumping

Festival Visitors who need to pump during their attendance at the Festival can do so, with their personal equipment, at the first aid points at the Festival. Festival Visitors are required to bring their own materials and equipment. The pumped milk can be stored at the first aid point.

Medical care

Tomorrowland will have an emergency medical service compatible with the size of the Festival. By attending the Festival, the visitor agrees to receive first aid medical assistance and, if applicable, to be transferred to a hospital in the region in order to obtain treatment in case of any medical occurrence at the Festival that the health professionals may deem convenient and necessary.

Festival Visitors acknowledge and are aware that there are dangers and risks of physical harm or illness and that, despite all the efforts of the Festival Organizer, not all risks can be fully eliminated. By entering the Festival site, you voluntarily agree to assume and to cooperate in minimizing such risks.

The Festival Premises - Damage to Materials

The village of Alpe d'Huez, where Tomorrowland Winter takes place, is a winter resort. Hence, all visitors are requested to do their part to keep the area as clean as possible. On the Festival site, the ski slopes and the parking lots, the locations where you can deposit your waste are clearly marked. Please put them to good use. Respect Mother Nature and her mountains.

The Festival Organizer invests a great deal of effort and manpower to turn Tomorrowland Winter into a magical world. We ask every Festival Visitor to show proper respect! Tearing, breaking or any other form of destruction of the Festival Organizer's materials, including stealing, will result in removal from the Festival. Access will be denied for the remainder of the Festival and may be denied for the following years.

Visitors to Tomorrowland Winter are not allowed to climb on tents, constructions, fences, light bridges, benches or any other structures on the Festival site.

Merchandise

Official merchandise "Tomorrowland Store" is only available for purchase on the Festival site, in the official Tomorrowland webshop (store.tomorrowland.com) and in selected selling points.

Photos and Video Recordings - Camera Surveillance

Photos and videos will be taken during the Festival. Chances are that you will be filmed. By entering the Festival premises, you agree to the processing of this footage by TL Winter BV and its partners.

Camera surveillance at Tomorrowland Winter is operated in accordance with locally applicable legislation. These recordings will only be used for safety purposes during the Festival and will not be transferred to third parties, except for the competent authority upon receipt of a formal request.

The Festival Organizer and/or the official ticket vendor reserve the right to verify the identity of the Festival Visitor.

Digital photo cameras and/or video cameras are allowed on the Festival site, with the exception of (semi-)professional equipment. Our advice: make as many videos as possible and put loads onto social media!

Toilets

Using the toilets is free of charge at Tomorrowland Winter. It is strictly prohibited to urinate in public. If you are caught urinating in public, you run the risk of being removed from the Festival premises.

Smoking

It is prohibited to smoke/vape indoors and/or in indoor stages. Designated smoking areas are provided.

Promotion

It is prohibited to distribute flyers or hang posters during the Festival! No flyers in the streets, on the ski slopes or on the Festival site.

Safety in front of and around the stage

CROWD SURFING / STAGE CLIMBING IS PROHIBITED

Crowd surfing, stage climbing, etc. are prohibited at Tomorrowland Winter. Failure to comply with this rule will result in immediate removal from the Festival premises.

Visitors to Tomorrowland Winter are not allowed to block entrances, exits and emergency exits.

Lost & Found

All items found by the Festival Organizer or handed in by Festival Visitors will be kept for a maximum period of one (1) month after the end of the Festival. Upon expiry of this retention period, the Festival Organizer will process all unclaimed items as follows:

• Unidentified clothing, backpacks, tents and similar items that cannot be linked to a specific owner will be donated to a charity (De Collectie).

• Sums of money found in wallets or other personal items will be donated to the Tomorrowland Foundation.

• Belgian identity documents will be forwarded to the Belgian police.

• Foreign identity documents will be processed as far as possible; if the owner can be identified, the document will be returned or sent. If no link can be established, the document will be destroyed.

• Bank cards will only be returned or sent if they can be linked to their rightful holder; unidentifiable cards will be destroyed.

The Festival Organizer cannot be held liable for any loss, theft, damage or disappearance of items, whether before, during or after the Festival, nor for items not collected within the retention period. The Festival Organizer does not ship lost items, unless expressly indicated otherwise above, and reserves the right to refuse any shipment where the identification of the owner cannot be confirmed.

Loss or Damage

The artists and the Organizers of Tomorrowland Winter cannot be held accountable for damage, loss or theft, nor for any other accident/incident.

Annex 3: Cashless Payments

Tomorrowland Winter is a cashless festival. When purchasing Pearls for the Festival with the Festival Organizer, you must expressly agree to the present Specific Terms and Conditions — Cashless Payments of the Festival Organizer ("Specific Terms and Conditions"). If you do not agree to such terms, you will not be able to purchase Pearls for the Festival.

Terms not described in these Specific Terms and Conditions shall have the meaning ascribed to them in the Conditions (available here: winter.tomorrowland.com), which also apply to your purchase. In case of conflict, the present Specific Terms and Conditions always prevail.

The present Specific Terms and Conditions for cashless payments will also be made available at the cashless top-up points at the Festival. Anyone purchasing his/her first Pearls through such top-up points at the Festival will be deemed to have accepted these terms and conditions for cashless payments.

Please read these Specific Terms and Conditions carefully before completing your purchase.

1. Cashless - General

1.1 "Cashless payments" are the payment method used at the Festival. The Festival Organizer reserves the right to allow other payment methods, such as cash payments and/or payments via other electronic devices.

1.2 The "Pearl" is the official currency of the Festival. Festival Visitors can purchase "Pearls" via the Tomorrowland Winter Cashless system by making an online top-up transaction through the Tomorrowland Account or a top-up at the Festival. Pearls will then be activated on the Tomorrowland Winter Bracelet. The value of one (1) Pearl will be communicated to the Festival Visitor (on winter.tomorrowland.com and the Tomorrowland Account) as soon as Pearls can be purchased.

1.3 The Festival Organizer cannot be held liable if the cashless system does not work at all, does not work correctly or only works in part during Tomorrowland Winter. In that event, the Festival Organizer will provide a back-up scenario for Festival Visitors, e.g. by providing them with payment tokens.

1.4 The Festival Organizer will not provide detailed invoices regarding individual spendings made at the Festival through cashless payments.

2. Cashless - Transaction Disputes

2.1 Top-up transactions

2.1.1 All issues related to online top-up transactions must be reported immediately to cashless@tomorrowlandwinter.com. Complaints related to online transactions will be accepted up to three months after the end of the Festival. Festival Visitors are asked to include the necessary supporting documentation when they communicate with the Festival Organizer about such issues.

2.1.2 Festival Visitors must report issues regarding top-up transactions made at the Festival both to a Cashless Customer Service point at the Festival and by e-mail to cashless@tomorrowlandwinter.com. The Festival Organizer reserves the right to reject complaints if no proof or documentation regarding the dispute has been submitted. Festival Visitors can track top-up transactions in their Tomorrowland Account. Considering there might be a delay in the processing of the top-up transactions made during the Festival (offline), the update of the information in your Cashless Account can also be delayed.

2.2 Other transactions

All other transaction issues must be reported to the Cashless Customer Service point at Tomorrowland Winter as soon as possible.

2.3 Support in the case of loss or theft of the value support

2.3.1 The Festival Organizer cannot be held liable for theft or loss of the cashless support (Tomorrowland Winter Bracelet or Cashless Card) onto which the "Pearls" are topped up after such support has been delivered to the Festival Visitor.

2.3.2 In the event of loss or theft, Festival Visitors can deactivate their cashless support via their Tomorrowland Account or by visiting a Cashless Customer Service point at the Festival.

2.4 Refunds

2.4.1 With the exception of the Bonus Pearls (i.e. Pearls loaded by the Festival Organizer for free because of the purchase of a certain volume of Pearls) and Pearls pre-loaded by the Festival Organizer, Pearls can only be refunded after the Festival. As a result, the Festival Organizer will not refund any Pearls during the Festival (even if a Festival Visitor is denied admission to the Festival).

2.4.2 All refunds are subject to a refund fee, which will be made available to the Festival Visitor (on winter.tomorrowland.com and the Tomorrowland Account) as soon as Pearls can be purchased. Bonus Pearls and Pearls pre-loaded by the Festival Organizer cannot be used for payment of the refund fee.

Automatic refunds

2.4.3 All online top-ups or transactions through the website are subject to automatic refunds if implemented by international brands. The international brands are: Bancontact, iDeal, VISA and Mastercard. The Festival Organizer reserves the right to add or remove payment methods if necessary. This clause does not apply where online top‑ups and onsite top‑ups have been made on the same account and the total amount left on the account is higher than the online top‑ups. In such case, the manual refund procedure applies.

2.4.4 The Festival Organizer will strive to initiate automatic refunds within a period of 15 days following the end of the Festival. That timeframe is subject to possible delays that are beyond the Festival Organizer's control. The refunds will be paid using the same method as the one used for the online top-up. The time at which the payment is visible on the proof of the electronic payment method depends on the currency, the country and the required processing time where the payment processor is based.

2.4.5 Refunds that qualify for an automatic refund are executed automatically. The Festival Organizer is not able to manually block certain payments, nor to change the payment method of the refund.

Manual refunds

2.4.6 Manual refunds may be applied to all amounts that are topped up on the cashless support system during and at the Festival.

2.4.7 Manual refunds may be requested until 10 April 2027, 23:59 CET. No requests for a refund submitted after this date will be taken into account. Festival Visitors are advised to make maximum use of online top-ups.

2.4.8 A manual refund is made to SEPA bank accounts or via PayPal, depending on the content of the "manual refund form" completed by the Festival Visitor. However, the Festival Organizer reserves the right — if technically possible — to refund the Festival Visitor requesting a manual refund on the bank account linked to the payment method used at the cashless support system during and after the Festival. In such case, a confirmation e-mail will be sent to the Festival Visitor confirming the refund to the account linked to the original payment method.

2.4.9 Because manual refunds are processed individually, there is a minimum processing period between the notification from the cashless system and the effective payment. This processing period is approximately three banking days. The Festival Organizer cannot be held liable within this minimum processing period. The processing period depends on the selected refund method.

2.4.10 Festival Visitors are responsible for providing the correct refund information to the Festival Organizer. If Festival Visitors do not provide the Festival Organizer with the correct information, the Festival Organizer reserves the right not to carry out the refund.

3. Third Party Service Providers

3.1 The Tomorrowland Winter cashless payment system services are offered to Festival Visitors with the support of two suppliers.

4. Miscellaneous

4.1 Please always check the latest version of these Specific Terms and Conditions and the General Terms and Conditions of Tomorrowland Winter.

4.2 If you have any questions about these Specific Terms and Conditions, please contact info@tomorrowlandwinter.com.

Annex 4: Add-On Sales

A Tomorrowland Winter "Add-On" represents an additional purchase (e.g. ski equipment, lockers, shuttles, services/activities and other assets on or around the Festival premises) made with the Festival Organizer or an independent third party through the platform of the Festival Organizer (in such case the latter is acting in the name and on behalf of the independent third party). Add-Ons are also offered for sale by Sunweb.

The following Add-Ons are offered through the platform of the Festival Organizer, including without limitation: restaurant, ski equipment, ski lessons and recreational Add-Ons such as sledging and paragliding.

Sunweb offers (non-limitative and subject to change) the following Add-Ons: bedlinen, towels, shuttles, etc.

When you purchase Add-Ons from Sunweb or any other independent third party through the platform of the Festival Organizer, these parties (and not the Festival Organizer) qualify as your contracting party. You enter into an Agreement with them and are subject to their own terms and conditions for the purchase made. To this end, Sunweb or the independent third party selling the Add-On (as applicable) are and remain solely responsible for providing you with a copy of the applicable terms and conditions (including these Conditions) during the purchase process and no later than at the conclusion of the Agreement between them and you. Note that those terms prevail over these Conditions in case of conflict or ambiguity. The Festival Organizer is exempt from any contractual liability towards you.

All Add-On purchases are final. It is not possible to cancel an Add-On. The right of withdrawal for online purchases is expressly excluded on the basis of Article VI.53, 12° of the Belgian Code on Economic Law.

The services included in the Add-Ons may be cancelled, relocated or postponed for any reason, including Force Majeure. You have the right to compensation of the Add-On value in accordance with the applicable law. No further (direct or indirect) damages can be claimed.

Sunweb Terms and Conditions Tomorrowland Winter 2027

When you finalise your booking with Sunweb, you are confirming that you agree with these booking conditions. It is important to read these terms and conditions carefully before finalising your booking. Sunweb assumes that in addition to below special terms and conditions, you are also aware of the general terms and conditions of the Travel Disputes Committee and the general terms of the insurance company and other options added if these apply to your booking. In addition, Sunweb assumes that you have read all information on the website relevant to your trip.

Sunweb Special Terms and Conditions

Apart from the general terms and conditions of the travel disputes committee, Sunweb applies the following:

1 Formation and contents of the agreement

1.1 Formation

When you have provided all data and agreed to the general and special terms and conditions, Sunweb considers this to be a definitive reservation. The special terms and conditions will be applied in the event of changes and cancellations. Sunweb also considers a request for a reservation a definitive reservation. After the formation of the agreement, the traveler will receive a written or electronic confirmation, possibly in the form of an invoice.

The statutory right of withdrawal does not apply to the trips to be purchased from Sunweb, because it concerns accommodation and transport services, to be performed on a certain date or during a certain period.

1.2 Revocation

The tour operator’s offer is without obligation and if necessary, may be revoked by it. Revocation must take place as soon as possible, but no later than 24 hours after acceptance, stating reasons. Revocation due to correction of errors in the calculation of the travel sum is permitted. Revocation due to an increase of the travel sum must comply with the requirements as provided in article 5 of the general terms and conditions of the Travel Disputes Committee. If the period ends on a Sunday or public holiday, the period is extended to the next working day.

1.3 Travel time

If, in the event of trips that include transportation, the travel time and duration of the stay is stated in days in the publication, the days of departure and arrival will be considered whole days, regardless of the departure and arrival times. In some instances, the actual duration of the stay at the destination may be fewer days than stated in the publication. Sunweb has no influence on this and is not liable for any adverse arrival and departure times. Sunweb is not liable for delays due to force majeure.

1.4 Publication

The photos shown on the website have been made available by the accommodation providers, local tourist offices and professional photographers. The photos shown with the accommodations serve only to give you an idea. As individual apartments or hotel rooms are not identical, it can occur that the accommodation provided on location differs from the photos on the website. For any typographical mistakes, Sunweb cannot be held responsible.

Sunweb reserves the right to unilaterally change the package holiday, insofar as it concerns an insignificant change. If Sunweb intends to make such an insignificant change, we will notify you accordingly.

1.5 Privacy

If you book a holiday, Sunweb requires your personal details. Your details will be handled with care by Sunweb. For further information, please see our Privacy Policy.

2 Travel sum

2.1 Prices

The prices listed on the website are always quoted per person (in the event of travel by air inclusive of airport tax), including tourist tax and SGR guarantee fund fee and on the basis of minimum occupancy.

2.2 Local costs

For a studio, apartment and chalet a deposit is required. You will get your deposit back as long as your apartment is left undamaged, tidy and clean. Lockers, parking and the like must be paid on site. The stated prices of these local costs are an indication and may vary at the destination. Sunweb is not responsible for any clash of opinions between you and the accommodation provider about matters relating to local costs.

2.3 Change of travel sum

Sunweb reserves the right to change prices up to 20 days prior to the departure date (in the case of own transport prices before the date of arrival of the first stay booked) as a result of a change in:

• the transportation costs (including fuel costs);

• taxes, levies owed;

• the applicable exchange rates.

The prices are determined on the basis of prices, taxes and exchange rates as applicable on the date of determination. If changes occur in said components after this time, Sunweb reserves the right to pass on these costs. The change is calculated based on the difference between the current price compared to the price on the date of determination. You are entitled to a price reduction (less the actual administrative costs incurred) if costs decrease for the same reasons.

3 Bookings and payment

3.1 Main Booker

The person who books the trip is solely accountable (also for all other people for whom he/she books). All traffic (including payments) between the traveler(s) and the travel agent is solely between the person who booked the trip. You and your fellow travelers must be at least 18 years of age to book a Tomorrowland Winter package with Sunweb.

You are obliged to comply with all instructions given by or on behalf of Sunweb and you are liable for damage caused by your actions. If you cause or can cause such nuisance that the proper execution of the travel agreement is or can be made more difficult or if your behavior poses a danger to yourself, your fellow travelers or parties that deliver to you (part of) the trip, Sunweb can exclude you from (continuation of) (part of) the trip. The resulting costs are at your own expense.

3.2 Changes

After the invoice is prepared you can personalize your order. Every single ticket needs to be addressed to 1 individual. Until November 30, 2026, the personalization can be done free of charge in your account. From December 1, 2026, until January 15, 2027, the Main Buyer can request a name change. For each name change €350 of change-over costs will be charged. A postponement of the departure date or a reduction of the number of paying passengers will be considered a (partial) cancellation to which the cancellation terms and conditions are applicable.

3.3 Cancellation

Cancellations must be made in writing within three days after the event that caused the trip to be cancelled (in full or in part). Bear in mind that a cancellation is never free of charge. Sunweb can only process a cancellation if it has been submitted in writing by the person who booked the trip. A fellow traveler is not jointly and severally liable and can therefore not report a cancellation.

If an agreement is cancelled, the traveler will owe the following cancellation costs:

• 70% till November 1, 2026

• 80% till December 1, 2026

• 90% till February 1, 2027

• 100% from February 1, 2027

In the event of a cancellation, the price of the insurance and the policy costs are always charged in addition to the cancellation costs, unless these amount to the entire travel sum. Extra’s bought in the voucher sale should be paid immediately and the cancellation fee is always 100%.

Partial Cancellation

In case one of the participants of a booking is cancelled, the cancellation cost will be 90% of the total price for that participant till February 1st. From February 1st the costs are 100%.

3.4 Payment

The advance is 40% of the travel sum, with a maximum of € 2.500. The outstanding balance must be paid to Sunweb within 30 calendar days after booking, but never later than six weeks prior to departure. If you book within six weeks prior to departure, you must transfer the total amount upon placing your order. If you fail to pay in a timely fashion, Sunweb will inform you of that in writing. You will then have the opportunity to pay the amount owed within seven working days. If payment is still not made, the contract will be deemed to have been cancelled. Sunweb has the right to charge the cancellation costs owed for that. Extra’s bought in the voucher sale should be paid immediately and the cancellation fee is always 100%.

Payment is possible via Adyen (KBC Online / Mister Cash, Credit Card (Visa, Mastercard)) or bank transfer.

3.5 Interest and costs

Without prejudice to other rights such as termination, Sunweb is entitled, in the event of an unpaid invoice, after a prior free reminder with a waiting period of 14 days, to charge interest at the maximum legal reference rate applicable at that time from the expiry of the 14-day period. In addition, compensation will be due in the amount of the then applicable maximum lump-sum compensation as laid down by law in the Code of Economic Law Art. XIX.4, second paragraph.

4 Before your trip

4.1 Travel documents

It is forbidden to travel with an expired passport or identity card. In some countries, your passport must be valid for a certain number of months after returning home. You must check this yourself with the relevant authorities. You should always check with the embassy of the country where you want to travel if you need a visa. Having the correct travel documents is and remains your own responsibility at all times.

4.2 Health & medical

You must inquire yourself with the relevant authorities whether there are health recommendations for your destination. You can think of vaccinations and other preventive measures to prevent diseases. This also applies to any cross-border excursions. For up-to-date information on vaccinations and other health and travel data, we advice you to check your country’s foreign travel advice. Any damage or costs that arise if you do not get sufficient information or if you do not take preventive measures are for your own account.

4.3 Travel advice

You must take note of the travel advice for a specific destination with the relevant authorities.

5 At destination

5.1 Tour guides

Our team of tour guides are internationally oriented. They all speak English (and their own native language).

5.2 Ski lessons

The ski instructors of ski lessons speak English (and their native language). Ski lessons are generally offered as part of a group. The size of the group depends on the number of participants.

6 Complaints and disputes

If you have a complaint about your holiday with Sunweb, you must first contact the Sunweb guide at your destination. Please check your travel documents for their contact information. If you are not satisfied with your accommodation in any way, in addition to contacting your Sunweb guide, please also report this immediately to the reception of your accommodation. Our guide is ready for you to resolve your complaints at destination. Due to this approach it is usually possible to immediately resolve your complaint according to your wishes. Afterwards, when you get home, it is of course no longer possible to solve the problem.

If your complaint has not been dealt with to meet your satisfaction, then it is essential that you fill in a Customer Care form with our guide. This form, accompanied by motivation in writing, should then be reported via email or postal mail. At the latest Sunweb must receive this within 2 months after your holiday has finished. Sending the Customer Care form without any further evidence will not be sufficient to handle your complaint. After receiving the form and motivation, we will send you an acknowledgment of receipt. We will provide a substantive response to your comments within 1 month.

You can address your correspondence to:

Sunweb Group GmbH
Customer Support
Postbus 1439
3000 BK Rotterdam
The Netherlands

E-mail: tomorrowlandwinter@sunweb.com

Please note that complaints at the destination which have not been reported and for which no Customer Care form has been completed will not be handled by our Customer Support Department.

If your complaint relates to Sunweb or to the establishment of the booking, you can submit your complaint via the contact form on the website. After receipt of a complaint, before departure, we will not send an acknowledgment of receipt. This is because within 4 weeks or sooner at earlier departures, we want to handle your complaint.

For further information about travel conditions and your rights as a traveler, please refer to the general terms and conditions of the Travel Disputes Committee and the complaints page on our website.

All agreements concluded with our customers, regardless of their place of residence, are exclusively governed by Belgian law. In the event of disputes, only the competent Belgian courts are competent. In the event that, based on international law, another law applies, for the interpretation of the current general terms and conditions, primary reference should be made to the Belgian Market Practices and Consumer protection Act.

In the event of an out-of-court settlement of the dispute, the Consumer Mediation Service of the FOD Economics Belgium is competent to receive any request for out-of-court settlement of consumer disputes. On her tern, the Consumer Mediation Service will either handle the request itself or forward it to a qualified entity. You can reach the Consumer Mediation Service via this link: Consumer Mediation Service | (consumerombudsman.be)

In case of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr.

7 Stichting garantiefondsen reisgelden (SGR)

Sunweb Group GmbH (Chamber of Commerce registration number CH- 020.4.049.544-0) is a registered participant of SGR. You can verify this on www.sgr.nl/english. Holidays listed on this website are covered by SGR’s guarantee, within the terms of the SGR guarantee scheme. Under SGR’s guarantee, consumers shall have their prepaid travel sum refunded if their counterparty is unable to fulfil its contractual obligations due to financial inability. Insofar as the agreement includes the transport and the destination has already been reached, the return trip will be arranged.

COMPANY INFORMATION

Your tour operator:

Sunweb Group GmbH

Schützengasse 11

CH-8001 Zürich

Switzerland

CH-020.4.049.544-0

CHE-178.977.909 MWST

SGR: 3609

E-mail: tomorrowlandwinter@sunweb.com

Webpage: www.sunweb.be

Your travel agent:

Sunweb Group Netherlands B.V.

Bahialaan 2

3065 WC Rotterdam

The Netherlands

Bank account: NL58 RABO 0107 9671 89

Sunweb reserves the right to change these terms and conditions.

General Travel Conditions of the Travel Disputes Committee for Package Travel Agreements

Article 1: Scope

These general terms and conditions apply to package travel agreements that are booked from 1 July 2018 and are regulated by the Act on the sale of package travel, linked travel arrangements and travel services of 21 November 2017.

Article 2: Information from the organizer and retailer for the conclusion of the package travel agreement

2.1 The Organizer and also the retailer provides the traveler before he or she is bound by a package travel contract, with the legally prescribed standard information, as well as, insofar as this applies to the package travel:

1 ° the main characteristics of the travel services:

a) the travel destination (s), the route and the periods of stay, with the dates and the number of nights;

b) the means of transport, their characteristics and categories, the places and dates and times of departure and return, the duration and place of stops and connections; if the exact time is not yet determined, this will be communicated approximately

c) the location, main characteristics and category of the accommodation according to the rules of the country of destination;

d) the meals provided;

e) the visits, excursions or other services included in the total price agreed for the package tour;

f) if it is not clear, whether the travel services are provided to the traveler as a member of a group;

g) the language in which other tourist services are provided;

h) whether the journey is generally suitable for people with reduced mobility;

2 ° the total price of the package, and where applicable, a statement of the type of additional costs that may be for the account of the traveler;

3 ° the payment modalities;

4 ° the minimum number of persons required for the execution of the package and the deadline for the possible termination of the contract if this number is not achieved;

5 ° general information about the requirements in the country of destination regarding passport and visa requirements, including the approximate time required for obtaining a visa and information on health formalities;

6 ° the statement that the traveler can cancel the agreement against payment of a cancellation fee;

7 ° information about cancellation and/or assistance insurances.

2.2 The professional ensures that the correct standard information form is provided to the traveler.

2.3 The pre-contractual information provided to the traveler forms an integral part of the package travel agreement. It cannot be changed unless the parties mutually agree.

Article 3: Information by the traveler

3.1 The person concluding the package travel agreement must provide the organizer and retailer with all useful information about himself and his fellow travelers that may be relevant to the conclusion or performance of the agreement.

3.2 If the traveler provides incorrect information, and this leads to additional costs for the organizer and/or retailer, those costs may be charged.

Article 4: The package travel agreement

4.1 When concluding the package travel agreement or within a reasonable period of time, the organizer or, if a retailer is involved, the latter provides the traveler with a confirmation of the agreement on a durable medium, such as an e-mail, a paper document or a pdf.

In the event that the package travel agreement is concluded in the simultaneous physical presence of the parties, the traveler has the right to request a paper copy.

4.2 The package travel agreement or confirmation thereof contains the full content of the agreement, including all information as stated in Article 2 and the following information:

1) the special wishes of the traveler to which the organizer has responded;

2) that the organizer is responsible for the proper execution of the package, and has a duty of assistance;

3) the name and contact details of the entity that provides protection in the event of insolvency;

4) the name, address, telephone number, e-mail address of the local representative of the organizer or of another service in case the traveler is in difficulty or wishes to complain about the possible non-conformity

5) the obligation of the traveler to report the non-conformity during the trip;

6) information on the basis of which direct contact can be made with an unaccompanied minor or with the person responsible for him at his place of residence;

7) information about the internal complaint handling;

8) information about the Travel Disputes Committee and the E.U platform. For online dispute resolution;

9) information about the passenger's right to transfer his contract.

4.3 In good time before the start of the package, the organizer provides the traveler with

1) the necessary receipts

2) the vouchers and tickets

3) information about the planned departure times and, if applicable, about the time to check in, the scheduled times of stops, connections and arrival.

Article 5: the price

5.1 After concluding the package travel agreement, the prices can only be increased if the agreement explicitly provides for this. In that case, the package travel agreement will state how the price revision is calculated.

Price increases are only permitted as a direct result of changes in:

1) the price of passenger transport due to the increased cost of fuel or other energy sources, o

2) the amount of taxes or fees on the travel services included in the contract, which are levied by third parties not directly involved in the execution of the package, including tourist taxes and departure or arrival taxes in ports and airports, or

3) the exchange rates that are important for the package.

If a price increase is foreseen, the traveler is entitled to a price reduction in the event of a decrease in the costs listed above.

5.2 If the increase exceeds 8% of the total price, the traveler can cancel the contract without cancellation compensation.

5.3 A price increase is only possible if the organizer informs the traveler no later than twenty days before the start of the package via a durable data carrier, such as an e-mail, a paper document or a PDF, stating the reasons for the price increase and a calculation.

5.4 In the event of a price reduction, the organizer has the right to deduct the administrative costs from the reimbursement due to the traveler. If requested by the traveler, the organizer substantiates these costs.

Article 6: payment of the travel sum

6.1 Unless otherwise agreed, the traveler pays, when concluding the package travel contract, an advance of part of the total travel sum as stipulated in the special conditions

6.2 Unless otherwise agreed in the package travel contract, the traveler pays the balance of the price no later than 1 month before the departure date.

6.3 If the traveler, after having been given notice of default in advance, fails to pay the advance or the travel sum demanded of him, the organizer and/or retailer will be entitled to terminate the contract with the traveler by operation of law, with the costs from the traveler.

Article 7: transferability of the package travel agreement

7.1 The traveler can transfer the package travel agreement to a person who meets all the conditions that apply to that agreement on the condition that he:

1) inform the organizer and possibly the retailer as quickly as possible and no later than seven days before the start of the package via a durable data carrier, such as, e.g. an email, a paper document or a pdf, and

2) bears any additional costs arising from the transfer.

7.2 The person who transfers the package and the person who takes over the agreement are jointly and severally liable for the payment of the amount still due and for any additional fees that arise from the transfer. The organizer informs the person transferring the agreement of the costs of the transfer.

Article 8: other changes by the traveler

If the traveler requests a different change, the organizer and/or retailer who can respond to it may charge all costs that are caused thereby.

Article 9: change by the organizer before departure

9.1 The organization cannot unilaterally change the provisions of the package travel agreement, with the exception of price changes before the start of the package, unless:

1) the organizer has reserved this right in the agreement, and

2) it is an insignificant change, and

3) the organizer informs the traveler thereof via a durable data carrier, such as for example an e-mail, a paper document or a PDF.

9.2 I journey, the organizer is forced to radically change one of the main characteristics of the travel services or cannot meet the confirmed special wishes of the traveler, or proposes the price of the package by more than 8%, the organizer must inform the traveler and inform him:

1) of the proposed changes and their effect on the price of the package tour;

2) the possibility of cancelling the agreement without costs, unless he accepts the proposed changes;

3) the period within which he must inform the organizer of his decision;

4) the fact that if he does not explicitly accept the proposed change within the specified period, the agreements

5) if applicable, of the proposed replacement package tour and its price.

9.3 If the changes to the package travel agreement or the replacement package travel have the effect of reducing the quality or costs of the package travel, the traveler is entitled to an appropriate price reduction.

9.4 If the package travel agreement is terminated on the basis of Article 9.2 and the traveler does not accept a replacement package travel, the organizer will reimburse all paid amounts to the traveler no later than fourteen days after the agreement has been cancelled.

Article 10: cancellation by the organizer before departure

10.1 The organizer can cancel the package travel agreement:

1 ° if the number of persons who have registered for the package is less than the minimum number stated in the agreement and the traveler is informed by the organizer of the cancellation of the agreement within the period specified in the agreement, but at the latest:

(a) twenty days before the start of the package for journeys lasting more than 6 days;

(b) seven days before the start of the package for journeys lasting two to 6 days;

(c) 48 hours before the start of the package for journeys lasting less than two days, or

2 ° if he is unable to perform the contract due to unavoidable and extraordinary circumstances and he informs the traveler before the start of the package that the agreement is being terminated.

10.2 In these cases, the organizer will reimburse the traveler for all amounts that he has received for the package trip without having to pay any additional compensation.

Article 11: cancellation by the traveler

11.1 The traveler can cancel the package travel agreement at any time before the start of the package trip. In the event of cancellation, the traveler may be required to pay a cancellation fee to the organizer.

In the package travel agreement, standardized cancellation fees can be determined based on the time of cancellation before the start of the package and the expected cost savings and income from alternative use of the travel services.

If no standardized cancellation fees have been set, the amount of the cancellation fee corresponds to the price of the package, less the cost savings and income from alternative use of the travel services.

11.2 However, if unavoidable and extraordinary circumstances occur at the place of destination that has a significant impact on the execution of the package or have a significant effect on passenger transport from the travelers to the place of destination, the traveler is entitled to the package travel contract without payment cancel a cancellation fee. In the event of cancellation of the package travel agreement under this article, the traveler is entitled to a full refund of all amounts paid for the package, but he cannot claim additional compensation.

11.3 The organizer reimburses all amounts paid by or on behalf of the traveler within fourteen days, less the cancellation fee.

Article 12: non-conformity during the trip

12.1 The traveler informs the organizer without delay of any non-conformity that he has detected during the performance of a travel service included in the package travel agreement.

12.2 If one of the travel services is not performed in accordance with the package travel agreement, the organizer will remedy that non-conformity, unless that:

1) is impossible, or

2) entails disproportionately high costs, taking into account the degree of non-conformity and the value of the relevant travel services.

If the organizer does not remedy the non-conformity, the traveler is entitled to a price reduction or compensation in accordance with Article 15.

12.3 If the organizer does not remedy the non-conformity within a reasonable period determined by the traveler, the traveler has the option of doing this himself and requesting reimbursement of the necessary expenses. It is not necessary for the traveler to set a deadline if the organizer refuses to remedy the non-conformity, or if an immediate solution is required.

12.4 If a substantial part of the travel services cannot be provided, the organizer offers other arrangements of, if possible, equivalent or higher quality, without additional costs for the traveler.

If the other proposed packages lead to a package tour of a lower quality, the organizer grants the traveler an appropriate price reduction.

The traveler can only reject the other proposed arrangements if they are not comparable with what was agreed in the package travel agreement, or if the price reduction granted is insufficient.

12.5 If the non-conformity has significant consequences for the execution of the package and the organizer has not remedied it within a reasonable period determined by the traveler, the traveler can cancel the package travel agreement without payment of a cancellation fee and, where appropriate, for a price reduction and/or request compensation.

If the package includes passenger transport, the organizer also provides for repatriation of the traveler. If no other arrangements can be proposed or the traveler rejects the other proposed arrangements, the traveler is, where appropriate, also entitled to a price reduction and/or compensation, without cancelling the package travel agreement.

12.6 If due to unavoidable and exceptional circumstances, the return of the traveler cannot be arranged as agreed in the package travel agreement, the organizer bears the costs of the necessary accommodation, for a maximum of three nights per traveler.

12.7 The limitation of the costs referred to in 12.6 does not apply to persons with reduced mobility, to persons accompanying them, to pregnant women, to unaccompanied minors and to persons in need of specific medical assistance, provided that the organizer is at least 48 hours before the informed of their special needs at the start of the package.

12.8 The organizer may not invoke unavoidable and extraordinary circumstances to limit liability if the carrier concerned cannot rely on it under the applicable Union law.

12.9 The traveler can address messages, requests or complaints in connection with the implementation of the package directly to the retailer from whom he has purchased the package. The retailer passes on these messages, requests or complaints to the organizer without delay.

Article 13: liability of the traveler

The traveler is liable for damage suffered by the organizer and/or retailer, their employees and/or representatives as a result of his mistake, or when he has not fulfilled his contractual obligations.

Article 14: liability of the organizer and the professional

14.1 The organizer is liable for the performance of the travel services included in the package travel contract, regardless of whether these services are provided by the organizer or by other travel service providers.

14.2 If the organizer is located outside the European Economic Area, the reseller who is established in a Member State is subject to the obligations for organizers, unless the reseller proves that the organizer meets the conditions prescribed by the law of 21 November 2017.

Article 15: price reduction and compensation

15.1 The traveler is entitled to an appropriate price reduction for each period in which there was non-conformity of the services provided unless the organizer proves that the non-conformity is due to the traveler.

15.2 The traveler is entitled to appropriate compensation from the organizer for all damage that he incurs as a result of non-conformity. The compensation is paid without delay.

15.3 The traveler is not entitled to compensation if the organizer demonstrates that the non-conformity is due to:

1) the traveler;

2) a third party who is not involved in the implementation of the travel services included in the package travel contract, and the non-conformity could not have been foreseen or prevented, or

3) unavoidable and extraordinary circumstances.

Article 16: obligation to provide assistance

16.1 The organizer offers suitable assistance without delay to the traveler in difficulty, in particular by:

1) provide useful information about medical services, local authorities and consular assistance;

2) to assist the traveler in the use of remote communication and in finding other travel arrangements.

16.2 If the difficulties are the result of intent or negligence on the part of the traveler, the organizer may request compensation for this assistance. Under no circumstances does this reimbursement exceed the actual costs borne by the organizer.

Article 17: complaints

17.1 If the traveler has a complaint before departure, he must report it to the organizer or retailer as quickly as possible in a substantive manner.

17.2 Complaints during the execution of the package travel agreement must be reported by the traveler to the organizer or retailer as quickly as possible on site, in an appropriate and evidential manner, so that a solution can be found.

17.3 If a complaint was not satisfactorily resolved on the spot or it was impossible for the traveler to formulate a complaint on the spot, he must submit a complaint to the organizer or retailer without delay after the end of the travel agreement in a probable manner.

Article 18: reconciliation procedure

18.1 In the event of a dispute, the parties must first pursue an amicable settlement between themselves.

18.2 If this attempt to reach an amicable settlement fails, each of the parties involved may request the Travel Disputes Committee to start a conciliation procedure. All parties must agree.

18.3 To this end, the Secretariat will provide the parties with a conciliation regulation and a "conciliation agreement".

18.4 In accordance with the procedure described in the rules, an impartial conciliator will then contact the parties to pursue a fair reconciliation between the parties.

18.5 Any agreement reached will be recorded in a binding written agreement.

Article 19: Arbitration or court

19.1 If no conciliation procedure is instituted or if it fails, the claimant may, if desired, initiate arbitration proceedings for the Travel Disputes Committee or bring proceedings before the court.

19.2 The traveler can never be obliged to accept the competence of the Travel Disputes Committee, either as a claimant or as a defendant.

19.3 The organizer or retailer who is the defendant can only refuse the arbitration if the amount demanded by the claimant amounts to more than 1,250 euros. He has a period of 10 calendar days for this after receipt of the registered letter or e-mail with the acknowledgement that a file with a claim from 1,251 euros was opened with the Travel Disputes Committee

19.4 This arbitration procedure is governed by dispute rules and can only be started after submitting a complaint to the company itself and as soon as it is established that the dispute could not be settled amicably or as soon as 4 months have passed after the (anticipated) end of the trip (or possibly from the performance that gave rise to the dispute). Disputes concerning physical injuries can only be settled by the courts.

19.5 The jointly appointed arbitral tribunal, in accordance with the dispute regulations, makes a binding and definitive decision on the travel dispute. No appeal is possible against this.

Secretariat of the Travel Disputes Committee:

Telephone: 02 277 62 15 or 02 277 61 80 (9:00 - 12:00)

Fax: 02 277 91 00

City Atrium, Vooruitgangstraat 50, 1210 Brussel

E-mail: reisgeschillen@clv-gr.be

Standard information form for Package Travel Contracts

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. Sunweb Group GmbH will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Sunweb Group GmbH has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. More information on key rights under Directive (EU) 2015/2302.

Following the hyperlink the traveler will receive the following information:

Key rights under Directive (EU) 2015/2302

1. Travelers will receive all essential information about the package before concluding the package travel contract.

2. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

3. Travelers are given an emergency telephone number or details of a contact point where they can get in touch with the organizer or the travel agent.

4. Travelers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

5. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveler may terminate the contract. If the organizer reserves the right to a price increase, the traveler has a right to a price reduction if there is a decrease in the relevant costs.

6. Travelers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travelers are entitled to a refund and compensation where appropriate.

7. Travelers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

8. Additionally, travelers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

9. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveler at no extra cost. Travelers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organizer fails to remedy the problem.

10. Travelers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

11. The organizer has to provide assistance if the traveler is in difficulty.

12. If the organizer or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organizer or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travelers is secured. Sunweb Group GmbH has taken out insolvency protection with the Stichting Garantiefonds Reisgelden (SGR). Travelers may contact these entities (Stichting Garantiefonds Reisgelden, Admiraliteitskade 73, 3063 ED Rotterdam Nederland, telefoon nr. +31- 104146377, email: sgr@sgr.nl) if services are denied because of Sunweb Group GmbH's insolvency.

Directive (EU) 2015/2302 as transposed into The Package Travel and Linked Travel Arrangements Regulations 2018:

LOI - WET (fgov.be)

Last Updated: August 24, 2026