Visitor Experience Center
For all questions during the Festival
During Tomorrowland Winter, you can come to the Visitor Experience Center with all your questions.
In the Visitor Experience Center, you will be able to call upon the services below:
• Bracelet Pick-Up Desk
• Cashless Top-Up
• Hospitality Desk
• Info Point
• Lodging check-in
(*only in case this is indicated on your accommodation voucher)
• Lodging customer service
• Lost & Found
• We Care a Lot Desk
The Visitor Experience Center will be open at the following times:
• Saturday, March 21 from 8:00 until 21:00 CET.
• Tuesday, March 24 from 8:00 until 21:00 CET.
• All other days during the festival week, from 8:00 until 20:00 CET.
The Hospitality Desk will be open at the following times:
• Saturday, March 21 from 8:00 until 21:00 CET.
• Tuesday, March 24 from 8:00 until 21:00 CET.
• All other days during the festival week from 8:30 until 12:00 CET and from 16:30 until 19:30 CET.
Lost and Found will also be available on Saturday morning, March 28 from 09:00 until 12:00 CET.
The Visitor Experience Center can be found in the AgorAlp, which is located at Avenue des Brandes 70, Alpe d'Huez, next to the festival site.