These terms and conditions apply to your ticket purchase, please read them carefully

General Terms and Conditions

GENERAL TERMS AND CONDITIONS TOMORROWLAND WINTER 2025

ANNEX 1: FESTIVAL ADMISSION

<h2>ANNEX 1: FESTIVAL ADMISSION</h2><h3>1.         Festival opening hours</h3>1.1       The Festival opening hours are as follows (subject to change):Saturday March 15, 2025:                                        12:00 – 00:00Sunday March 16, 2025:                                           12:00 – 00:00Monday March 17, 2025:                                          12:00 – 00:00Tuesday March 18, 2025:                                          12:00 – 01:30Wednesday March 19, 2025:                                    12:00 – 01:30Thursday March 20, 2025:                                         12:00 – 01:30Friday March 21, 2025:                                             12:00 – 01:30Saturday March 22, 2025:                                         Closed1.2       The artist line-up will determine the accessibility of the number of stages and the opening hours of each stage. Outside the opening hours of a stage, the stage area will not be accessible to the public.1.3       With a validated Tomorrowland Winter Bracelet, the Festival Visitor can check in and access the Festival premises until 23:30. If he/she exits the Festival premises after 23:30, re-entry on that same day is not possible for security reasons. The Festival admission ticket and Tomorrowland Winter Bracelet will not be reactivated until the next Festival day.<h3>2.         Festival program</h3>2.1       The Festival Organizer may find itself forced by compelling reasons (e.g. weather circumstances, safety, artist cancellations) to change or alter the Festival program and close Festival stages. In this event, the Festival admission ticket will remain valid and no admission tickets will be refunded or exchanged.

ANNEX 2: HOUSE RULES TOMORROWLAND WINTER 2025

ANNEX 3: CASHLESS PAYMENTS

<h2>ANNEX 3: CASHLESS PAYMENTS</h2>The Tomorrowland Winter is a cashless festival. When purchasing Pearls for the Festival with the Festival Organizer, you must expressly agree to the present Specific Terms and Conditions – Cashless Payments of the Festival Organizer (“Specific Terms and Conditions”). If you do not agree to such terms, you will not be able to purchase Pearls for the Festival.Terms not described in these Specific Terms and Conditions shall have the meaning ascribed to them in the Conditions (available here – <a href="http://www.tomorrowland.com/">www.tomorrowland.com</a>) which also apply to your purchase. In case of conflict, the present Specific Terms and Conditions always prevail.The present Specific Terms and Conditions for cashless payments will also be made available at the cashless Top-Ups at the Festival. Anyone purchasing his/her first Pearls through such Top Up points at the Festival will be deemed to have accepted these terms and conditions for cashless payments.Please read these Specific Terms and Conditions carefully before completing your purchase.<h3>1.         CASHLESS - GENERAL</h3>1.1       “Cashless payments” are the payment method used at the Festival. The Festival Organizer reserves the right to allow other payment methods, such as cash payments and/or payments via other electronic devices.1.2       “Pearl” is the official currency at the Festival. Festival Visitors can purchase “Pearls” via the Tomorrowland Winter Cashless system by an online top-up transaction through the Tomorrowland Account or a top-up at the Festival. Pearls will then be activated on the Tomorrowland Winter Bracelet. The value of one (1) Pearl will be communicated to the Festival Visitor (on www.tomorrowland.com and the Tomorrowland Account) as soon as Pearls can be purchased. 1.3       The Festival Organizer cannot be held liable if the cashless system does not work, does not work without defects or only works in part during Tomorrowland Winter. In that event, the Festival Organizer will provide a back-up scenario for Festival Visitors, e.g. via the provision of payment tokens. 1.4          The Festival Organizer will not provide any detailed invoices regarding individual spendings made at the Festival through cashless payments. <h3>2.         CASHLESS - TRANSACTION DISPUTES</h3>2.1       Top-up transactions2.1.1    All issues related to online top-up transactions must be reported immediately to cashless@tomorrowlandwinter.com. Complaints related to online transactions will be accepted up to three months after the end of the Festival. Festival Visitors are asked to include the necessary supporting documentation when they communicate with the Festival Organizer about such issues.2.1.2    Festival Visitors must report issues regarding top-up transactions made at the Festival to both a Cashless Customer Service point at the Festival and e-mail these to cashless@tomorrowlandwinter.com. The Festival Organizer reserves the right to reject complaints if neither proof nor documentation regarding the dispute have been submitted. Festival Visitors can track top-up transactions in their Tomorrowland Account. Considering there might be a delay in the processing of the Top Up Transactions made during the Festival (offline), the update of the information in your Cashless Account can also be delayed.2.2       Other transactionsAll other transaction issues must be reported to the Cashless Customer Service point at Tomorrowland Winter as soon as possible.2.3       Support in the case of loss or theft of the value support2.3.1    The Festival Organizer cannot be held liable for theft of loss of the cashless support (Tomorrowland Winter Bracelet or Cashless Card) onto which the “Pearls” are topped-up after such support has been delivered to the Festival Visitor.2.3.2    In the event of loss or theft, Festival Visitors can deactivate their cashless support via their Tomorrowland Account or by visiting a Cashless Customer Service point at the Festival.2.4       Refunds2.4.1    With the exception of the Bonus Pearls (i.e. Pearls loaded by the Festival Organizer for free because of the purchase of a certain volume of Pearls) and Pearls pre-loaded by the Festival Organizer, cashless Pearls can only be refunded after the Festival. As a result, the Festival Organizer will not refund any Pearls during the Festival (even if a Festival Visitor is denied admission to the Festival).2.4.2    All refunds are subject to a refund fee, which will be made available to the Festival Visitor (on www.tomorrowland.com and the Tomorrowland Account) as soon as Pearls can be purchased.  Bonus Pearls and Pearls preloaded by the Festival Organizer cannot be used for payment of the refund fee.Automatic refunds2.4.3    All online top-ups or transactions through the website are subject to automatic refunds if implemented by international brands. The international brands are: Bancontact, iDeal, VISA and Mastercard. The Festival Organizer reserves the right to add or remove payment methods if necessary. This clause does not apply in case the online top-up is lower than the onsite top-ups. In that case the manual refund procedure applies.2.4.4    The Festival Organizer will strive to initiate automatic refunds within a period of 15 days following the end of the Festival. That timeframe is subject to possible delays that are beyond the Festival Organizer’s control. The refunds will be paid using the same method as the one used for the online top-up. The time at which the payment is visible on the proof of the electronic payment method depends on the currency, the country and the required processing time where the payment processor is based.2.4.5    Refunds that qualify for an automatic refund are executed automatically. The Festival Organizer is not able to manually block certain payments, nor is the Festival Organizer authorized to change the payment method of the refund.Manual refunds2.4.6    Manual refunds may be applied to all amounts that are topped-up on the cashless support system during and at the Festival.  2.4.7    Manual refunds may be requested until April 10, 2025, 23:59 CET. No requests for a refund submitted after this date will be taken into account. Festival Visitors are advised to make maximum use of online top-ups. 2.4.8 A manual refund is done to SEPA bank accounts or via PayPal, depending on the content of the “manual refund form” completed by the Festival Visitor. However, the Festival Organizer reserves the right – if technically possible – to refund the Festival Visitor requesting a manual refund on the bank account linked to the payment method used at the cashless support system during and at the festival. In such case a confirmation email shall be sent to the Festival Visitor confirming such refund to the account linked to the original payment method.  2.4.9    Because manual refunds are processed individually, there is a minimum processing period between the notification from the cashless system and the effective payment. This processing period will take approximately three banking days. The Festival Organizer cannot be held liable within this minimum processing period. The processing period depends on the selected refund method.2.4.10 Festival Visitors are responsible for providing the correct refund information to the Festival Organizer. If Festival Visitors do not provide the Festival Organizer with the correct information, the Festival Organizer reserves the right to not carry out the refund.<h3>3.         THIRD PARTY SERVICE PROVIDERS</h3>3.1       The Tomorrowland Winter cashless payment system services are offered to the Festival Visitors with the support of 2 suppliers/payment providers.<h3>4.             MISCELLANEOUS</h3>4.1          Please always check the latest version of these Specific Terms and Conditions and the General Terms and Conditions Tomorrowland Winter.4.2          If you have any questions about the terms of these Specific Terms and Conditions, please contact info@tomorrowlandwinter.com

ANNEX 4: ADD-ON SALES

<h3>ANNEX 4: ADD-ON SALES</h3>A Tomorrowland Winter Add-On represents an additional purchase (e.g. ski material provider, locker provider, shuttle provider, wellness and other service/activities providers active on or around the Festival premises) made with the Festival Organizer or an independent third party through the platform of the Festival Organizer (in such case the latter is acting in the name and on behalf of the independent third party). Add-Ons are also offered for sale by Sunweb.The following Add-Ons are offered through the platform of the Festival Organizer: restaurant, ski equipment, ski lessons and recreation Add-Ons such as sledging and paragliding.Sunweb offers (non-limitative and subject to change) the following Add-Ons: bedlinen, towels, shuttles, etc.When You purchase Add-On from Sunweb or any other independent third party through the platform of the Festival Organizer, these parties (and not the Festival Organizer) qualify as your contracting party. You enter into an Agreement with them and are subject to their own terms and conditions for the purchase made. To this end, Sunweb or the independent third party selling the Add-On (as applicable) are and remain solely responsible for providing you with a copy of the applicable terms and conditions (including these Conditions) during the purchase process and no later than at the conclusion of the Agreement between them and You. Note that those terms prevail over these Conditions in case of conflict or ambiguity. The Festival Organizer is exempt from any contractual liability towards You.All Add-On purchases are final. It is not possible to cancel an Add-On. The right of withdrawal for online purchases is expressly excluded on the basis of Article VI.53, 12° of the Belgian Code on Economic Law.The services included in the Add-Ons may be cancelled, relocated or postponed for any reason including Force Majeure. You have the right to compensation of the Add-On value in accordance with the applicable law. No further (direct or indirect) damages can be claimed.

TRAVEL DISPUTES COMMITTEE

SUNWEB SPECIAL TERMS AND CONDITIONS

<h2>SUNWEB SPECIAL TERMS AND CONDITIONS</h2>When you finalise your booking with Sunweb, you are confirming that you agree with our booking conditions. It is important to read these terms and conditions carefully before finalising your booking. Sunweb assumes that in addition to below special terms and conditions, you are also aware of the general terms and conditions of the Travel Disputes Committee and the general terms of the insurance company and other options added if these apply to your booking. In addition, Sunweb assumes that you have read all information on the website relevant to your trip.SUNWEB SPECIAL TERMS AND CONDITIONS.Apart from the general terms and conditions of the travel disputes committee, Sunweb applies the following:<h3>1         FORMATION AND CONTENTS OF THE AGREEMENT</h3>1.1      FormationWhen you have provided all data and agreed to the general and special terms and conditions, Sunweb considers this to be a definitive reservation. The special terms and conditions will be applied in the event of changes and cancellations. Sunweb also considers a request for a reservation a definitive reservation. After the formation of the agreement, the traveler will receive a written or electronic confirmation, possibly in the form of an invoice.The statutory right of withdrawal does not apply to the trips to be purchased from Sunweb, because it concerns accommodation and transport services, to be performed on a certain date or during a certain period.1.2      RevocationThe tour operator’s offer is without obligation and if necessary, may be revoked by it. Revocation must take place as soon as possible, but no later than 24 hours after acceptance, stating reasons. Revocation due to correction of errors in the calculation of the travel sum is permitted. Revocation due to an increase of the travel sum must comply with the requirements as provided in article 5 of the general terms and conditions of the Travel Disputes Committee. If the period ends on a Sunday or public holiday, the period is extended to the next working day.1.3      Travel timeIf, in the event of trips that include transportation, the travel time and duration of the stay is stated in days in the publication, the days of departure and arrival will be considered whole days, regardless of the departure and arrival times. In some instances, the actual duration of the stay at the destination may be fewer days than stated in the publication. Sunweb has no influence on this and is not liable for any adverse arrival and departure times. Sunweb is not liable for delays due to force majeure.1.4      PublicationThe photos shown on the website have been made available by the accommodation providers, local tourist offices and professional photographers. The photos shown with the accommodations serve only to give you an idea. As individual apartments or hotel rooms are not identical, it can occur that the accommodation provided on location differs from the photos on the website. For any typographical mistakes, Sunweb cannot be held responsible.Sunweb reserves the right to unilaterally change the package holiday, insofar as it concerns an insignificant change. If Sunweb intends to make such an insignificant change, we will notify you accordingly.1.5      PrivacyIf you book a holiday, Sunweb requires your personal details. Your details will be handled with care by Sunweb. For further information, please see our Privacy Policy.<h3>2          TRAVEL SUM</h3>2.1      PricesThe prices listed on the website are always quoted per person (in the event of travel by air inclusive of airport tax), including tourist tax and SGR guarantee fund fee and on the basis of minimum occupancy.2.2      Local costsFor a studio, apartment and chalet a deposit is required. You will get your deposit back as long as your apartment is left undamaged, tidy and clean. Lockers, parking and the like must be paid on site. The stated prices of these local costs are an indication and may vary at the destination. Sunweb is not responsible for any clash of opinions between you and the accommodation provider about matters relating to local costs.2.3      Change of travel sum           Sunweb reserves the right to change prices up to 20 days prior to the          departure date (in the case of own transport prices before the date of arrival of          the first stay booked) as a result of a change in the transportation costs          (including fuel costs), taxes, levies owed and the applicable exchange rates.The prices are determined on the basis of prices, taxes and exchange rates as applicable on the date of determination. If changes occur in said components after this time, Sunweb reserves the right to pass on these costs. The change is calculated based on the difference between the current price compared to the price on the date of determination. You are entitled to a price reduction (less the actual administrative costs incurred) if costs decrease for the same reasons.<h3>3         BOOKINGS AND PAYMENT</h3>3.1      Main BookerThe person who books the trip is solely accountable (also for all other people for whom he/she books). All traffic (including payments) between the traveler(s) and the travel agent is solely between the person who booked the trip. You and your fellow travelers must be at least 18 years of age to book a Tomorrowland Winter package with Sunweb.            You are obliged to comply with all instructions given by or on behalf of Sunweb and you are liable for damage caused by your actions. If you cause or can cause such nuisance that the proper execution of the travel agreement is or can be made more difficult or if your behavior poses a danger to yourself, your fellow travelers or parties that deliver to you (part of) the trip, Sunweb can exclude you from (continuation of) (part of) the trip. The resulting costs are at your own expense.3.2      ChangesAfter the invoice is prepared you can personalize your order. Every single ticket needs to be addressed to 1 individual. Until November 30, 2024, the personalization can be done free of charge in your account. From December 1, 2024, until January 15, 2025, the Main Buyer can request a name change. For each name change €350 of change-over costs will be charged. A postponement of the departure date or a reduction of the number of paying passengers will be considered a (partial) cancellation to which the cancellation terms and conditions are applicable. 3.3      CancellationCancellations must be made in writing within three days after the event that caused the trip to be cancelled (in full or in part). Bear in mind that a cancellation is never free of charge. Sunweb can only process a cancellation if it has been submitted in writing by the person who booked the trip. A fellow traveler is not jointly and severally liable and can therefore not report a cancellation.If an agreement is cancelled, the traveler will owe the following cancellation costs:70% till November 1, 202480% till December 1, 202490% till February 1, 2025100% from February 1, 2025In the event of a cancellation, the price of the insurance and the policy costs are always charged in addition to the cancellation costs, unless these amount to the entire travel sum. Extra’s bought in the voucher sale should be paid immediately and the cancellation fee is always 100%.Partial CancellationIn case one of the participants of a booking is cancelled, the cancellation cost will be  90% of the total price for that participant till February 1st. From February 1st the costs are 100%.3.4      PaymentThe advance is 30% of the travel sum, with a maximum of € 2.500. The outstanding balance must be paid to Sunweb within 30 calendar days after booking, but never later than six weeks prior to departure. If you book within six weeks prior to departure, you must transfer the total amount upon placing your order. If you fail to pay in a timely fashion, Sunweb will inform you of that in writing. You will then have the opportunity to pay the amount owed within seven working days. If payment is still not made, the contract will be deemed to have been cancelled. Sunweb has the right to charge the cancellation costs owed for that. Extra’s bought in the voucher sale should be paid immediately and the cancellation fee is always 100%.Payment is possible via Adyen (KBC Online / Mister Cash, Credit Card (Visa, Mastercard)) or bank transfer.3.5      Interest and costsWithout prejudice to other rights such as termination, Sunweb is entitled, in the event of an unpaid invoice, after a prior free reminder with a waiting period of 14 days, to charge interest at the maximum legal reference rate applicable at that time from the expiry of the 14-day period. In addition, compensation will be due in the amount of the then applicable maximum lump-sum compensation as laid down by law in the Code of Economic Law Art. XIX.4, second paragraph.<h3>4         BEFORE YOUR TRIP</h3>4.1      Travel documentsIt is forbidden to travel with an expired passport or identity card. In some countries, your passport must be valid for a certain number of months after returning home. You must check this yourself with the relevant authorities. You should always check with the embassy of the country where you want to travel if you need a visa. Having the correct travel documents is and remains your own responsibility at all times.4.2      Health &amp; medicalYou must inquire yourself with the relevant authorities whether there are health recommendations for your destination. You can think of vaccinations and other preventive measures to prevent diseases. This also applies to any cross-border excursions. For up-to-date information on vaccinations and other health and travel data, we advice you to check your country’s foreign travel advice. Any damage or costs that arise if you do not get sufficient information or if you do not take preventive measures are for your own account.4.3      Travel adviceYou must take note of the travel advice for a specific destination with the relevant authorities.<h3>5         AT DESTINATION</h3>5.1      Tour guidesOur team of tour guides are internationally oriented. They all speak English (and their own native language).5.2      Ski lessonsThe ski instructors of ski lessons speak English (and their native language). Ski lessons are generally offered as part of a group. The size of the group depends on the number of participants.<h3>6          COMPLAINTS AND DISPUTES</h3>If you have a complaint about your holiday with Sunweb, you must first contact the Sunweb guide at your destination. Please check your travel documents for their contact information. If you are not satisfied with your accommodation in any way, in addition to contacting your Sunweb guide, please also report this immediately to the reception of your accommodation. Our guide is ready for you to resolve your complaints at destination. Due to this approach it is usually possible to immediately resolve your complaint according to your wishes. Afterwards, when you get home, it is of course no longer possible to solve the problem.If your complaint has not been dealt with to meet your satisfaction, then it is essential that you fill in a Customer Care form with our guide. This form, accompanied by motivation in writing, should then be reported via email or postal mail. At the latest Sunweb must receive this within 2 months after your holiday has finished. Sending the Customer Care form without any further evidence will not be sufficient to handle your complaint. After receiving the form and motivation, we will send you an acknowledgment of receipt. We will provide a substantive response to your comments within 1 month.You can address your correspondence to:Sunweb Group GmbHCustomer SupportPostbus 14393000 BK RotterdamThe NetherlandsE-mail: tomorrowlandwinter@sunweb.comPlease note that complaints at the destination which have not been reported and for which no Customer Care form has been completed will not be handled by our Customer Support Department.If your complaint relates to Sunweb or to the establishment of the booking, you can submit your complaint via the contact form on the website. After receipt of a complaint, before departure, we will not send an acknowledgment of receipt. This is because within 4 weeks or sooner at earlier departures, we want to handle your complaint.For further information about travel conditions and your rights as a traveler, please refer to the general terms and conditions of the Travel Disputes Committee and the complaints page on our website.All agreements concluded with our customers, regardless of their place of residence, are exclusively governed by Belgian law. In the event of disputes, only the competent Belgian courts are competent. In the event that, based on international law, another law applies, for the interpretation of the current general terms and conditions, primary reference should be made to the Belgian Market Practices and Consumer protection Act.In the event of an out-of-court settlement of the dispute, the Consumer Mediation Service of the FOD Economics Belgium is competent to receive any request for out-of-court settlement of consumer disputes. On her tern, the Consumer Mediation Service will either handle the request itself or forward it to a qualified entity. You can reach the Consumer Mediation Service via this link: Consumer Mediation Service | (consumerombudsman.be)In case of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: <a href="http://ec.europa.eu/odr.">http://ec.europa.eu/odr.</a><h3>7          STICHTING GARANTIEFONDS REISGELDEN (SGR)</h3>Sunweb Group GmbH (Chamber of Commerce registration number CH- 020.4.049.544-0) is a registered participant of SGR. You can verify this on www.sgr.nl/english. Holidays listed on this website are covered by SGR’s guarantee, within the terms of the SGR guarantee scheme. Under SGR’s guarantee, consumers shall have their prepaid travel sum refunded if their counterparty is unable to fulfil its contractual obligations due to financial inability. Insofar as the agreement includes the transport and the destination has already been reached, the return trip will be arranged.<h3>COMPANY INFORMATION</h3>Your tour operator:Sunweb Group GmbHSchützengasse 4CH-8001 ZürichSwitzerlandCH-020.4.049.544-0CHE-178.977.909 MWSTSGR: 3609E-mail: tomorrowlandwinter@sunweb.comWebpage: www.sunweb.be Your travel agent:Sunweb Group Netherlands B.V.Bahialaan 23065 WC RotterdamThe Netherlands Bank account: NL58 RABO 0107 9671 89 Sunweb reserves the right to change these terms and conditions.Date of last change made: 25-07-2024

STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACTS

<h2>STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACTS</h2>The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. Sunweb Group GmbH will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Sunweb Group GmbH has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. More information on key rights under Directive (EU) 2015/2302.Following the hyperlink the traveler will receive the following information:Key rights under Directive (EU) 2015/23021.             Travelers will receive all essential information about the package before concluding the package travel contract.2.             There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.3.             Travelers are given an emergency telephone number or details of a contact point where they can get in touch with the organizer or the travel agent.4.             Travelers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.5.             The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveler may terminate the contract. If the organizer reserves the right to a price increase, the traveler has a right to a price reduction if there is a decrease in the relevant costs.6.             Travelers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travelers are entitled to a refund and compensation where appropriate.7.             Travelers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.8.             Additionally, travelers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.9.             If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveler at no extra cost. Travelers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organizer fails to remedy the problem.10.      Travelers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.11.      The organizer has to provide assistance if the traveler is in difficulty.12.      If the organizer or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organizer or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travelers is secured. Sunweb Group GmbH has taken out insolvency protection with the Stichting Garantiefonds Reisgelden (SGR). Travelers may contact these entities (Stichting Garantiefonds Reisgelden, Admiraliteitskade 73, 3063 ED Rotterdam Nederland, telefoon nr. +31- 104146377, email: sgr@sgr.nl) if services are denied because of Sunweb Group GmbH&#039;s insolvency.Directive (EU) 2015/2302 as transposed into The Package Travel and Linked Travel Arrangements Regulations 2018:LOI - WET (fgov.be)